Summary
Overview
Work History
Education
Skills
Timeline
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PERNELL BURFORD

Phenix City,AL

Summary

Experienced Office Administrator skilled in Google Workspace and customer service, with a background in the medical insurance industry. looking to leverage my expertise to support a growing organization.

Overview

18
18
years of professional experience

Work History

ASSISTANT ADMINISTRATOR

EVERSTORY PARTNERS
07.2022 - Current
  • Contract processing and quality control, including verification that all contracts are valid before entry.
  • Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits.
  • Cemetery daily processing of IOA's (Interment Order and Authorization), following the company standards and policies.
  • File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented.
  • Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
  • Order Memorials when paid in full. Manage work orders for Park Services.



Customer Care Representative

AFLAC, INC
09.2018 - 01.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

PLAN TO PLAN SPECIALIST II

Anthem, Inc.
11.2005 - 01.2018
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Respond to customer & provider questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Maintain positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Knowledgeable in NASCO, Qcare, ITS, B2, Filenet, Call Care Browser, and WGS claims processing.

Education

GED -

Chattahoochee Valley Community College
Phenix City, AL
06.1994

Skills

  • Administrative Support
  • File Management
  • CARLIB
  • MULTIL-LINE PHONE
  • CUSTOMER SERVICE
  • FILE MAINTENANCE

Timeline

ASSISTANT ADMINISTRATOR

EVERSTORY PARTNERS
07.2022 - Current

Customer Care Representative

AFLAC, INC
09.2018 - 01.2021

PLAN TO PLAN SPECIALIST II

Anthem, Inc.
11.2005 - 01.2018

GED -

Chattahoochee Valley Community College

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PERNELL BURFORD