Pernell McDaniel
Dorchester,MA
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
12
12
years of professional experience
Work History
Patient Service Coordinator II
Mass General Brighams
09.2022 - 10.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Collected co-payments
- Schedule Patients for follow-up appointments
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Delivery Driver
Federal Express
03.2021 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Practice Assistant
Beth Isreal Hospital
01.2018 - 05.2019
- Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
- Managed billing and insurance claims processing efficiently, ensuring timely payment collection without unnecessary delays or errors.
- Implemented patient satisfaction surveys, gathering valuable feedback to guide continuous improvement efforts and enhance the overall quality of care provided.
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Organized practice events such as health fairs or community outreach programs to strengthen relationships with existing clients while attracting new ones.
Senior Patient Account Representative
Boston Foundation For Sight And The Bfs Pro Am
01.2013 - 05.2017
- Improved collections rate by proactively identifying trends within outstanding accounts and developing targeted solutions.
- Reduced aged accounts receivables by implementing effective follow-up strategies with patients and insurers.
- Collaborated closely with clinical staff to ensure proper coding of diagnoses and procedures for accurate billing purposes.
- Negotiated with insurance companies to secure maximum reimbursement for services rendered.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA regulations.
- Ensured compliance with all federal, state, and local regulations governing medical billing practices through continuous education on industry updates.
- Increased accuracy of billing statements through meticulous attention to detail and thorough verification of patient information.
Education
High School Diploma -
Kinston High
Kinston, NC05-1987
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Proficiency in office programs
- Resource utilization
- Detail orientation
- MS office expertise
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Organizational skills
- Multitasking
- Attention to detail
- Quality assurance
- Conflict resolution
- Decision-making
- Teamwork
- Reliability
- Professionalism
Timeline
Patient Service Coordinator II
Mass General Brighams
09.2022 - 10.2024
Delivery Driver
Federal Express
03.2021 - 08.2022
Practice Assistant
Beth Isreal Hospital
01.2018 - 05.2019
Senior Patient Account Representative
Boston Foundation For Sight And The Bfs Pro Am
01.2013 - 05.2017
High School Diploma -
Kinston High
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