Pernella Davis

Work History

Manager of Cosmetics and Fragrance

Von Maur Department Store

01.2022 - 01.2025

Company Overview: America's Leading Department Store
I represent Von Maur and impact our reputation as America's Leading Department Store
My team and I drive beauty and skincare business growth, we also build and maintain relationships with our clients, we execute events, I really like to use my visual background as a department store remodeling manager to give my departments a new face weekly therefore
My team and I inspire our guest to encounter a fresh start on every visit to shop
We also provide effective consultations, top/tier customer service
I motivate counter managers to deliver outstanding customer service - train, coach, and lead by example
Ensure all duties are aligned per business needs daily
Assess associate performance to maintain top quality customer service therefore we increase sales volume, and meet department goals
I provide feedback to my team on service, selling, and account statistics
My duties include: development and implementing solutions to solve customer problems and department wants and needs
My duties also include Sale, Sale, Sales, training and development, maintaining and creating events for cosmetics line, fragrance lines, spa events, inventory control, setting goals, achieving goals, monthly sales meetings / accounting, promoting products, vendors, and all cosmetic lines carried by Von Maur
America's Leading Department Store

Operations Manager

Goodwill of Georgia

10.2019 - 01.2022

My duties start with, manage the day-to-day operations of one or more locations mentoring, recruiting, training, and development of my team
Therefore ensured our highest ticket average, also development of our customer relationships by identifying their needs and providing solutions objectives
Improve sales objectives through removal of unwanted items that are in good condition
Guide new customers / companies through processes and tax agreements
Handle cash and balance receipts, pursue new customers / companies that are in the process of relocation, and process daily bank deposits
Ensure my locations meets the highest cleanliness standards through general maintenance duties
Work independently also with team members to complete daily tasks along with other stores in the area
Run errands for the facility and travel to other stores also corporate locations
Ensuring to hold our successful new structure of diversity setting the pace, prioritizing monthly responsibilities / daily duties completion
Training my Team on Goodwill's mission, vision, and values, allowed instock to be important focus for my team
Meeting / exceeding sales, profitability, and operational goals, allowed our business, career growth
Promoting the loyalty of our guest service programs, ensured our guests are being treated very good
Forecasting / adjusted payroll and scheduling associates to maximize productivity also workload, ensured teams' member's career growth
Enhancing Goodwill's brand through the 'Wow factor' ensures the best guest experiences and associate engagement
Building a high-performance environment really inspired and encouraged true teamwork
Reviewing / interpreting financial and operational reporting, including store visits and audit
Attracting, hiring, and retaining a diverse team of top talent ensures we start our foundation with the best talent
Modeling a culture of open, honest communication by sharing relevant enterprise strategies and corporate messaging
Adherence to all of Goodwill's policies, procedures, and standards, allowed our company to avoid mistakes conflicts
Oversaw safety and security, and hold all team members accountable for company guidelines to ensure we remain accident-free in our workplace

Bank Branch Manager

Flagstar Bank

01.2014 - 10.2019

I oversaw recruitment, hiring, developing, and mentoring to ensure the correct hiring decisions were made, and turned into a successful experience for the employee and the company as a whole
I oversaw resolving personal conflicts, and objectives, I delegated the small objectives and follow-up, and I completed the more complex objectives with my team, to ensure the atmosphere in the workplace remains a professional environment for everyone
I also oversaw the opening of new accounts, selling of bank products and services, processing wire transfers, approving checks, fee waiver refunds, and overrides on accounts, and endorsed insurance checks to ensure zero shrinkage
Performance support meetings to maintain communication, priorities, and sales achievements WTD, MTD, and YTD, to ensure everyone was on the same page working toward our company goals
I oversaw the entire staff performing 3-4 steps ahead at the highest-level, making room for growth specialty functions as designated, achieving program goals as assigned to ensure a job well done, getting promotions and also our team members continued growth
I am a top profit and loss manager ability to balance costs controllable to ensure the P&L Reports are in the green and also have no compliance issues
Takes Home Equity Loan applications and serves as a liaison between equity loan customers and the loan processor until the loan closes, to ensure the company guidelines are followed
I participated in community meetings, managers with new business openings, and professional organizations therefore our business growth will continue
I oversaw that the entire staff adheres to all Flagstar bank regulatory policies and procedures specific to the position to ensure less chance for error

Field Operations Manager

Walmart Corporate Offices

01.2009 - 01.2014

I was 1 out of 30 managers hired, that corporate kept in the Field Operations Manager position
I Motivated and guided my team to understand, respect, and utilize all values of their team diversity, also mentoring, trained my team to embrace diverse backgrounds, cultures, and styles which will result in meeting customer's needs
Recorded, and tracked daily, weekly, and monthly reports Achievements, over-saw project management, and remodels teams
Results were 42.5% ahead and added a plus to the bottom line in the third quarter by identifying internal/ paperwork shrinkage role was responsible for ensuring the smooth operation of the BIG team, including coordination with training the management / sales teams, managing site work to trial new measures, and optimizing BIG team operations
I oversaw our travel team, and as their project management skills grew, their ability to take greater responsibility for broader research project management to ensure successful remodels
My position was a great opportunity for the ultimate 'get it done era' who has applied multiple skills to ensure we stay educated through my training programs along with, computer modules
Headed up The Drove Ideas, to business developers, contract managers, product creators, and merchandisers
Created and maintained a professional environment that promoted and supported markets 19 and 20, with full participation/ development of the entire management team of 30-45 members, store volumes include 80,000 to 250,000, within a location, per year
We offered a positive atmosphere that embraced entrepreneurial spirit, ensuring new credit accounts are on our customer's want list
I was hired to enhance customer experiencein-store, online, and every touchpoint in between, to ensure we continue to grow the business
I pushed the boundaries of what was possible, to ensure we exceeded expectations

General Operations Manager

Ross Stores

01.2005 - 01.2009

Recruited, hired, and trained Managers for high-volume stores, and conducted high-quality training meetings, for management staff
Improved staffs productivity and efficiency surpass 35%, within the first 6 months of my hire date
My team reduced accidents from 30% to fewer than 1% within a 60-day time frame by adding safety awareness meetings weekly agenda
Encourage staff to provide exceptional customer service in a quick, efficient manner
Conduct staff reviews to ascertain performance levels and identify training needs
Examine sales data and inventory levels to find areas that could be improved
Oversaw administrations, and forecasted requirements; prepare an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions
Communicated with legal counsel and the safety department to ensure all processes remain compliant with OSHA health and safety regulations, and other governmental regulations

Director of Operations / Sales (Phipps Plaza Location)

Kayne Galleries, Thomas Kinkade & Lamplight Publishing

01.1992 - 01.2001

My duties include entire run of the business sales, training, development, instock management, control of shrink, merchandising, profit/loss, financing, and special events business showing, home showings for, Thomas Kinkade, Lamplight Publishing, over 2.5 million in volume
Directed, planned, and coordinated Phipps Plaza's Art Festivals and large media-friendly events monthly
Over-saw organizational, planning, strong advertisement with top notch guest services
Leadership in the creation of originals, low numbered high-quality lithographs, serigraph and prints, as well as experiential, environmental, and digital design
My team recruited 22 vendors for event support which allowed for an increase of 45% over plan
Awarded Top Director of the year 4 years consecutively (1998-2001)

Summary

Overview

Work History

Manager of Cosmetics and Fragrance

Operations Manager

Bank Branch Manager

Field Operations Manager

General Operations Manager

Director of Operations / Sales (Phipps Plaza Location)

Education

Associate of Arts And Sciences - Fashion Design, Merchandising, Interior Design

Bachelor Business - Business Administration And Management

Skills

My top agendia is to control in-stock

Timeline

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