Pernetta Hampton
Charlotte,NC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at customer service dedication to efficiency and accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Red Ventures
04.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Representative
USAA - P&C Auto Insurance
02.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
TTEC
03.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Machine Operator
Wells Fargo & Company
12.2000 - 02.2021
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
Education
Associate of Arts - Customer Service
Brookstone College of Business - Charlotte
Charlotte, NC06.1996
High School Diploma -
Central Cabarrus High School
Concord, NC03.1986
Skills
- Drawer Management
- Cash Handling
- Product Merchandising
- Payment Collection
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Account Management
- Customer Satisfaction
- Customer Inquiries
- Active listening
- Attention to detail
- Empathy and understanding
- Excellent communication
- Positive attitude
Timeline
Customer Service Cashier
Red Ventures
04.2023 - 01.2024
Customer Service Representative
USAA - P&C Auto Insurance
02.2022 - 03.2023
Customer Service Representative
TTEC
03.2021 - 12.2021
Machine Operator
Wells Fargo & Company
12.2000 - 02.2021
Associate of Arts - Customer Service
Brookstone College of Business - Charlotte
High School Diploma -
Central Cabarrus High School
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