Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Perni Gaines

Perni Gaines

Charlotte,NC

Summary

Knowledgeable leader adept at planning, directing and maintaining continuous operations in sales, project management and publishing. Experienced in directing manufacturing employees and keeping efficient production in accordance with policy standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.

Overview

20
20
years of professional experience

Work History

Travel Manager

American Airlines
04.2023 - 09.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided concise and constructive editorial feedback to writers to improve article and content quality.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Account Manager

Duke Energy
03.2021 - 04.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers in detail of monthly charges and usage data to increase usage awareness and efficiency.
  • Provided financial support options and strategies for customers challenged with bill payment deadlines.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Editor-in-Chief

Southwestern College
08.2019 - 05.2020
  • Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
  • Mentored writers to improve their stories through proper grammar, copyediting and story development.
  • Determined the artistic direction and oversaw all communication, projects, content creation for newspaper sections and El Sol Magazine, 2020.
  • Analyzed previous publications to perfect the quality of future publications and collaborated with a diverse group with varying skill levels and personality types to execute vision and successful content.
  • Scheduled meetings with remote staff to problem solve issues and enforce weekly deadlines.
  • Reviewed and finalized design, layout, illustration and content prior to publication.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Delegated and tracked each staff member's assignments and deadlines.

Office Manager

SD News
01.2018 - 01.2019
  • Proofread, format and edit Legal and Classified advertising before publication.
  • Composed and confirmed verbiage for newspaper advertisement.
  • Followed-up with potential advertorial buyers.
  • Created marketing campaigns for local businesses in designated coastal communities.
  • Qualified and submitted community news requests to the editorial team.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reported to senior management on organizational performance and progress toward goals.

Editorial Assistant, Intern

Luxe Kurves Magazine
07.2017 - 12.2017
  • Worked directly under Editor-in-Chief to advance the commercial success of publication.
  • Helped executives with evaluating content, scheduling meetings, contacting models and writers, organizing calendars, carrying out time sensitive administrative duties as point of contact.
  • Directed special projects through planning, budgeting, documentation, independently and with a team.
  • Worked closely with Graphic Designers on designing Media Kits for signature events and promotional use.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Increased customer engagement through social media.
  • Wrote, edited and produced stories for Internet and digital channels.

Product Specialist

Bed Bath Beyond
10.2014 - 06.2015
  • Researched product's technical specifications and accurately communicated information.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Executive Administrative Assistant

Punch Studio
01.2008 - 01.2014
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Utilized time tracking software for accurate project and time management.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

Bachelor of Arts - Creative Writing

North Carolina Agricultural And Technical University
Greensboro, NC
06.2025

No Degree - Journalism

Southwestern Community College
San Diego, CA
01.2020

Skills

  • Office Suite
  • MS Teams
  • SharePoint
  • Google Workspace
  • MAC
  • Final Cut Pro X
  • Canva Design
  • Wordpress
  • Audacity
  • Social Media Management
  • SEO
  • Strong 10-Key, 65 WPM

Accomplishments

  • El Sol Magazine, Southwestern Community College, San Diego, CA — Award2020 https://issuu.com/theswcsun/docs/elsol_2021_nocropmarks/42

Timeline

Travel Manager

American Airlines
04.2023 - 09.2023

Account Manager

Duke Energy
03.2021 - 04.2023

Editor-in-Chief

Southwestern College
08.2019 - 05.2020

Office Manager

SD News
01.2018 - 01.2019

Editorial Assistant, Intern

Luxe Kurves Magazine
07.2017 - 12.2017

Product Specialist

Bed Bath Beyond
10.2014 - 06.2015

Executive Administrative Assistant

Punch Studio
01.2008 - 01.2014

Bachelor of Arts - Creative Writing

North Carolina Agricultural And Technical University

No Degree - Journalism

Southwestern Community College

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Perni Gaines