Summary
Overview
Work History
Education
Skills
Timeline
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Pernider Kahlon

Fresno,California

Summary

Skilled at interacting with customers of all socioeconomic backgrounds and possess excellent communication and inter-personal skills. Have exceptional knowledge of computer programs using Microsoft Word, Excel and PowerPoint. A quick learner, self-motivated and have strong work ethic.

Have an excellent ability to work as a team player, as well as independently, with minimum supervision. Competent at managing responsibilities in a high-volume atmosphere and working well under pressure with a team, despite sudden deadlines and changing priorities. Committed to utilizing skills to further the mission of a company.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

United Health Centers
Clovis , CA
07.2023 - Current
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Straightened up waiting room to maintain neat and organized space.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Business Office Associate

CarMax
03.2021 - Current
  • Maximized customer retention by resolving issues quickly.
  • Obtaining and verifying proper identification from customers.
  • Excellent organizational skills, ability to multitask and react quickly too fast pace environment.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Supported different locations throughout region
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.

Style Consultant

Target
03.2020 - 03.2021
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Work both independently and with a team
  • Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.

Mobile Expert

T-Mobile
01.2018 - 01.2019
  • Enhanced communication skills by “making it personal” and making customer satisfaction primary objective.
  • Maintained thorough knowledge of store merchandise to provide helpful advice to customers and gaining product knowledge
  • Learning key marketing concepts presenting product based on customer needs
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

Bachelor of Science - Kinesiology Exercise Science

California State University Fresno
Fresno, CA
05.2023

Skills

  • Time management
  • Multitask
  • Leadership
  • Teamwork
  • Computer Skills
  • Organizational Skills
  • Front Desk Operations

Timeline

Medical Receptionist

United Health Centers
07.2023 - Current

Business Office Associate

CarMax
03.2021 - Current

Style Consultant

Target
03.2020 - 03.2021

Mobile Expert

T-Mobile
01.2018 - 01.2019

Bachelor of Science - Kinesiology Exercise Science

California State University Fresno

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Pernider Kahlon