Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Perpetual Nti

Mesa,AZ

Summary

Experienced and self-motivated financial services professional who is passionate about operational management and providing excellent levels of client satisfaction. In my last role as a Field supervisor, I proactively identified opportunities for process improvement to manage risks and drive greater efficiency across operations. I ensure that daily team deliverables are met by prioritizing workload and using my initiative. I have developed strong interpersonal skills that enable me to lead effectively and build positive team dynamics. As an ambitious individual, I embrace new challenges as opportunities for both professional and personal growth.

Overview

16
16
years of professional experience

Work History

FIELD SUPERVISOR

FORESTRY COMMISSION
01.2021 - 07.2025
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.

DEPUTY MANAGER

HAMMER PRODUCTION LIMITED
01.2015 - 01.2021
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.

SALES EXECUTIVE

STANCHART BANK GHANA
01.2011 - 01.2015
  • Won CUSTOMER SERVICE DELIGHT AWARD
  • Cross-selling of banking products to walk-in customers.
  • Prospecting Clients to Cross sell bank products.
  • Assist with Accounts opening and collecting KYC documents.
  • Assists in resolving customer issues such as E-banking complaints, account opening issues, product knowledge and many others.
  • Assists personal bankers in sourcing for deposits.
  • Keeping and taking control of branch stationery and receiving of mails.
  • Assists in Filing of documents and helping to manage Irate clients.

National Service Personnel

HAMMER PRODUCTION LIMITED
01.2010 - 01.2011
  • Assisted in financial management for improved budget allocation and resource utilization.
  • Supported team members with timely provision of essential administrative information, increasing overall productivity.
  • Coordinated internal communication and facilitated meetings to ensure smooth workflow across departments.
  • Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.
  • Developed strong relationships with existing customers, resulting in increased repeat business.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

B.Sc. - Business Administration-Banking and Finance

KNUST (Kwame Nkrumah University of Science and Technology)
Kumasi

High School - Business Major

Yaa Asantewaa Senior High School
Kumasi

Skills

  • Customer service
  • Multitasking
  • Workflow Management
  • Coaching and Problem Solving
  • Oral and Written Communication
  • Ability to work collaboratively with cross-functional teams
  • Analytical thinking and problem-solving abilities
  • Data analysis
  • Strategic planning and organization skills
  • Microsoft Outlook
  • Microsoft Excel
  • System Navigation
  • Investment Products and Solution
  • Excellent attention to details
  • Marketing
  • Effective conflict resolutions negotiations

Accomplishments

  • Top Sales executive in Standard Chartered Bank, Ghana (2012)
  • Top Performer National Service personnel in Hammer Productions, Ghana (2010-2011)

Timeline

FIELD SUPERVISOR

FORESTRY COMMISSION
01.2021 - 07.2025

DEPUTY MANAGER

HAMMER PRODUCTION LIMITED
01.2015 - 01.2021

SALES EXECUTIVE

STANCHART BANK GHANA
01.2011 - 01.2015

National Service Personnel

HAMMER PRODUCTION LIMITED
01.2010 - 01.2011

B.Sc. - Business Administration-Banking and Finance

KNUST (Kwame Nkrumah University of Science and Technology)

High School - Business Major

Yaa Asantewaa Senior High School

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