PerQuita Wright

⦁ Managed accounts receivable processes, including correcting patient balances and handling insurance A/R and clearinghouse interactions.
⦁ Trained and oriented new employees to their roles, providing guidance and mentoring for successful integration into the team.
⦁ Resolved employee disputes, coach team members to maintain performance levels, and enforced safe and fostering a positive work environment.
⦁ Coordinated workflow by assigning responsibilities and managing office operations to ensure efficiency.
⦁ Greeted and assisted patients, providing excellent customer service and addressing any concerns.

⦁ Reviewed insurance remittance advice to identify discrepancies and resolve payment issues. Posted and reconciled medical billing payments, ensuring accuracy and timeliness while applying appropriate adjustments, refunds, or write-offs as needed.
⦁ Maintained high data integrity by accurately entering payment information and resolving complex billing inquiries from patients. Managed billing discrepancies, reducing outstanding balances significantly.
⦁ Financial Reporting & Analysis: Generated reports on outstanding balances, unapplied cash, and rejected claims, as well as collection performance metrics. Managed a portfolio of medical billing accounts and negotiated payment plans with patients.
⦁ Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
⦁ Process Improvement: Implemented follow-up strategies to ensure timely payments from patients.

Interviewing and recording patient medical histories, test results, and vital signs. Explaining treatments, medications, and physicians’ instructions. Entering patient information into the EMR system and handling medical records efficiently.
⦁ Managing high volumes of incoming calls, scheduling appointments, processing referrals, and coordinating procedures with medical staff and external reps. Ensuring timely appointments and minimizing wait times.
⦁ Ordering supplies, verifying insurance eligibility, and collecting payments, copays, and balances. Assisting in the hiring and training of new staff, including preparing training materials and conducting training sessions.
⦁ Providing excellent customer service by addressing patient concerns, responding to urgent appointment requests, and managing cancellations or rescheduling. Maintaining confidentiality and professionalism in all interactions.
⦁ Ensuring accurate data entry, maintaining organized filing systems, and improving office workflows. Assisting the office manager with various tasks, such as ordering supplies and optimizing appointment schedules.

Medical Assistant with experience in Pediatrics, cross-trained in Adult Medicine, offering a versatile skill set for providing comprehensive patient care across age groups.
⦁ Interviewing patients, recording medical histories, vital signs, and test results, and assisting with physical exams. Administering vaccines (including VFC and VFA), medications, and conducting COVID testing.
⦁ Preparing treatment rooms for patient exams, assisting with procedures, and explaining treatment plans, medications, and physician instructions to patients.
⦁ Entering patient information into the EMR system, scheduling appointments, answering phone calls, and ordering medical supplies to ensure smooth office operations.
⦁ Training new hires, assisting the clinical manager, and leading a team to ensure efficient workflow and quality care.
⦁ Counting and ordering vaccinations and medical supplies as needed.