Summary
Overview
Work History
Education
Skills
Timeline
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Perri Mann

Phoenix,AZ

Summary

I am looking for a position to continue using passion, to help a company, using experience - knowledge and talents to create a better work environment. Being a Team Leader sm able to direct activities of workgroups. Provided training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Problem solver, networker and consensus builder.

Overview

7
7
years of professional experience

Work History

Lead Qualifier

DHL
02.2019 - 12.2022
  • Daily contacted potential customers by phone and email to see if potential individuals qualified to become DHL customers.
  • Performed calls 100+ per day

Frontier Team

DHL
11.2018 - 02.2019
  • Assisted imports during peak season
  • Informed inbound customers what was needed to clear shipments held in United State Customs.
  • Provided contact information, supplied customs forms for entry of shipments.

Frontline Customer Service Advisor

DHL
02.2018 - 11.2018
  • Handled high call volume
  • Provided customer service for tracking and pickups
  • Offered additional services Provided upsell opportunities, sales leads and assisted in calming down escalated customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Frontline Customer Contact Advisor

DHL Contracted Employee Through Aerotek
11.2017 - 02.2018
  • Handles high inbound call volume during peak season, track and trace shipment, access customer needs, offers DHL services and corrected shipping errors

Customer Service Representative

Dial America
11.2015 - 12.2016
  • Provided customer service taking inbound calls, offering information and answering questions to help them make decisions.

Education

B.A. - Communications

University of Miami

Skills

  • SKILLS & TRAINING
  • 10 years Customer Service and Client Relations experience
  • Sales, Data Entry, Bookkeeping, and Accounts Payable/Receivable
  • 20 years in Management
  • Strong organizational, technical, and interpersonal skills
  • Extensive experience in Customer Service and Client Relations
  • File maintenance and organization
  • General administrative duties
  • Ability to maintain confidentiality
  • Recognized for taking initiative, being detail oriented and resourceful in completing projects
  • Well versed in
  • Microsoft Office applications
  • Training DHL Track & Trace
  • 20 years owning my own businesses

Timeline

Lead Qualifier

DHL
02.2019 - 12.2022

Frontier Team

DHL
11.2018 - 02.2019

Frontline Customer Service Advisor

DHL
02.2018 - 11.2018

Frontline Customer Contact Advisor

DHL Contracted Employee Through Aerotek
11.2017 - 02.2018

Customer Service Representative

Dial America
11.2015 - 12.2016

B.A. - Communications

University of Miami

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Perri Mann