Perri Tucker-Green
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Universal Orlando
Orlando, FL
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Support Specialist
Weber grills
Orlando, FL
01.2021 - 09.2022
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Service Representative
SunPass
Orlando, FL
01.2020 - 01.2021
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Accounting
Florida Atlantic University
Boca Raton, FLSkills
- Call center procedures
- Product Sales
- High-energy attitude
- Payment Processing
- Microsoft PowerPoint
- Microsoft Excel
- Order Processing
- Money handling abilities
- Product Promotion
- Refund management
- Multi-line phone talent
- Tracking complaints
- Refunds processing
- Product Knowledge
- Service Upselling
- Call escalation
- Call Center Operations
- De-Escalation Techniques
- Member account management
Timeline
Customer Service Representative
Universal Orlando
11.2022 - Current
Customer Support Specialist
Weber grills
01.2021 - 09.2022
Customer Service Representative
SunPass
01.2020 - 01.2021
Some College (No Degree) - Accounting
Florida Atlantic University
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