Perriane Luque

• Operated multi-line phone system to manage incoming and outgoing calls.
• Provided information to callers, ensuring clarity and professionalism.
• Transferred calls to appropriate departments, maintaining efficient communication flow.
• Assisted customers with inquiries, delivering exceptional service and support.
• Maintained call logs and records for accurate tracking and reporting.
• Collaborated with team members to enhance communication processes and efficiency.
• Handled emergency calls with urgency, following established protocols for safety.
• Trained new staff on phone system operations and customer interaction techniques.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
• Responded to customers' requests for assistance with various issues they were having.
• Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
• Managed multiple tasks simultaneously while maintaining a high level of accuracy.

• Operated multi-line phone system to manage incoming and outgoing calls.
• Provided information to callers, ensuring clarity and professionalism.
• Transferred calls to appropriate departments, maintaining efficient communication flow.

•Microsoft usage very sufficient

•scheduling appointment

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• Order Processing: Receive, review, and process orders accurately.
• Inventory Management: Track stock levels, update inventory records, and report shortages or discrepancies.
• Shipping and Receiving: Prepare, label, and ship outgoing items; receive and inspect incoming goods.
• Documentation: Maintain accurate records of shipments, receipts, and inventory.
• Data Entry: Enter logistics information into databases or tracking systems.
• Coordination: Communicate with suppliers, carriers, and internal teams to ensure timely deliveries.
• Problem Solving: Identify and resolve shipping or inventory issues.
• Compliance: Follow company policies, safety procedures, and regulatory requirements.

• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Handled merchandise in accordance with product handling standards.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Responded to inquiries and room requests made online, by phone and via email.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Input customer data into reservation systems and updated to reflect room changes.
• Assisted guests at check-in, providing information on various services within hotel.
• Reviewed accounts and charges with guests during check out process.
• Transmitted and received messages using telephones or telephone switchboards.
• Date-stamped, sorted and racked incoming mail and messages.

• Collected credit card and cash payments to complete transactions for customer orders.
• Greeted customers and responded to informational requests.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Answered product questions with up-to-date knowledge of sales and store promotions.