Summary
Overview
Work History
Education
Skills
Timeline
Generic

Perrin Markay

Watertown

Summary

I'm a dedicated and hardworking professional with a strong sense of integrity, accountability, and a selfless approach to work. I'm patient yet firm as a leader, committed to equality and a safe work environment built for success. I'm extremely reliable, punctual, and willing to work as much as necessary to ensure the success of my team. I have a natural "refuse to lose" mentality with the humility to ask for help when I need it. I thrive quickly when I have a strong support system behind me, but if it's not provided I will create one for myself in time.

I'm passionate about art, animal care, community service, and basketball. I am also an active volunteer minister as one of Jehovah's Witnesses and I regularly participate in a public ministry work as well as youth education and support.

Overview

27
27
years of professional experience

Work History

Medical Supply Operations Assistant Manager

Health Complex / Adapthealth
84 Progress Lane Waterbury CT, 06708
04.2004 - 09.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Prepared and delivered operational performance reports to inform management.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
  • Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
  • Reduced operational downtime, performing regular maintenance checks on essential office equipment.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
  • Assisted with preparation of operational reports, providing insights for strategic planning sessions.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.
  • Enhanced data accuracy by overseeing transition to new database management system.
  • Optimized scheduling and resource allocation for significant efficiency gains in project execution.
  • Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

Supervisor

UPS
Watertown, CT
05.1997 - 04.2006
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.

Education

No Degree - Radiology

Naugatuck Valley Community College
Waterbury, CT
04-1998

High School Diploma -

Kaynor Tech High Scool
Watertown, CT
06-1996

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • MS office
  • Google Docs
  • Teams
  • Outlook
  • Administrative support
  • Policy and procedure adherence
  • Project coordination
  • Inventory purchasing
  • Document preparation/management
  • Building automation systems
  • Supply ordering
  • Telephone and email etiquette
  • Team collaboration
  • Reliability
  • Problem-solving abilities
  • Report writing
  • Active listening
  • Excellent communication
  • Shipping and receiving
  • Critical thinking
  • Calm under pressure
  • Organization and time management

Timeline

Medical Supply Operations Assistant Manager

Health Complex / Adapthealth
04.2004 - 09.2024

Supervisor

UPS
05.1997 - 04.2006

No Degree - Radiology

Naugatuck Valley Community College

High School Diploma -

Kaynor Tech High Scool

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Perrin Markay