Summary
Overview
Work History
Education
Skills
Timeline
Perrin Stephens

Perrin Stephens

PARK RIDGE,IL

Summary

Accomplished leader with a proven track record at True Value Company, adept in multi-project implementation and fostering team collaboration. Excels in driving operational efficiency and project success through innovative strategies, resulting in significant process improvements. Skilled in relationship building and project leadership, consistently achieving and surpassing goals.

Overview

32
32
years of professional experience

Work History

Sr. Retail Implementation Manager

True Value Company
01.2015 - Current
  • Manage multiple simultaneous new store, remodel and conversion implementations, demonstrating strong organizational skills and adaptability.
  • Present project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
  • Lead a diverse team of project managers in successfully completing complex implementations on time and within budget constraints.
  • Implement continuous improvement initiatives that result in increased efficiency across various stages of the implementation process.
  • Establish effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Oversee implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Troubleshoot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Collaborate with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.

Director of Operations

TouchPoint360
06.2006 - 08.2014
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

The Home Depot Inc
09.1992 - 04.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Bachelor of Science - Finance

Arizona State University, Tempe, AZ
05.1985

Skills

  • Software Implementation
  • Data Migration
  • Requirements Gathering
  • Project Leadership
  • Project Coordination
  • Project Planning
  • Project lifecycle management
  • Scope Definition
  • Staff hiring
  • Budget Control
  • Operational Reporting
  • Department management
  • Equipment procurement
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Business Analysis
  • Problem-Solving
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Analytical Thinking
  • Continuous Improvement

Timeline

Sr. Retail Implementation Manager - True Value Company
01.2015 - Current
Director of Operations - TouchPoint360
06.2006 - 08.2014
Store Manager - The Home Depot Inc
09.1992 - 04.2006
Arizona State University - Bachelor of Science, Finance

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Perrin Stephens