Perry Brackens IV
Houston,TX
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership in a fast-paced environment. Reliable and focused on delivering positive, enjoyable customer assistance. Knowledgeable about safety procedures and emergency response. Ready to apply many years of experience to a long-term position. Highly skilled in passenger services, with broad experience ensuring comfort and safety for travelers on various modes of transportation. Demonstrated strengths in effective communication, problem-solving, and providing high-quality customer service. Known for maintaining calm under pressure and creating positive experiences that enhance customer satisfaction and loyalty. Successfully implemented initiatives that improved operational efficiency and passenger satisfaction ratings in previous roles.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent/Baggage Handler
Unifi
Houston, TX
02.2022 - 10.2025
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
Cargo Agent
Prime Flight
Houston, Texas
01.2025 - 03.2025
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Performed maintenance checks on vehicles used for transporting cargo.
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Organized freight according to destination requirements and established timelines for deliveries.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Tire Technician
Discount Tire
Humble, TX
01.2024 - 01.2025
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Maintained clean and professional tire bay by merchandising tire displays and automotive products.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
- Met or exceeded sales goals for tires and service, completed marketing analyses and offered free air service to retain customers and generate new business.
- Completed tire rotations on diverse vehicle makes and models.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Cleaned and maintained tire service bays to keep work areas organized.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment, or overload.
- Resolved customer complaints regarding sales and service.
Loader
Red Bull
Houston, TX
10.2023 - 03.2024
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Checked load-related documentation to promote completeness and accuracy.
- Verified accuracy of shipments against invoices or orders.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Filled and leveled off products to stack evenly on pallets.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
Education
High School Diploma -
Penn Foster Highschool
Chandler, AZ11-2021
High School Diploma -
Spring Highschool
Spring, TXSkills
- Mobility equipment management
- Passenger assistance
- Safety procedures
- Ticketing support
- Document verification
- Cargo organization
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Safety awareness
- Customer service support
- B2B sales and customer service
- Tire installation and removal
- TPMS systems
- Wheel alignment
- Inventory control
Timeline
Cargo Agent
Prime Flight
01.2025 - 03.2025
Tire Technician
Discount Tire
01.2024 - 01.2025
Loader
Red Bull
10.2023 - 03.2024
Wheelchair Agent/Baggage Handler
Unifi
02.2022 - 10.2025
High School Diploma -
Penn Foster Highschool
High School Diploma -
Spring Highschool
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