Microsoft Office Suite
Perry Calhoun
Integrated Communications Specialist
Boston,Massachusetts
Summary
Effective and creative communicator ready to contribute to the success of a new team by utilizing numerous skills gained while working in the healthcare world to make them look their best.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Experience Representative – Per Diem
Boston Children's Hospital
Boston, Massachusetts
05.2022 - Current
- Coordinates movement of patient beds between inpatients units with Epic Systems
- Facilitates communication between patients and various departments and staff.
- Communicates with patients, ensuring that medical information is kept private.
- Prepares documentation for patient admissions, discharges and transfers to promote team productivity.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responds to patient emergencies and notified appropriate clinicians to provide assistance.
- Enters work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Staffing Coordinator
Boston Medical Center
Boston, Massachusetts
01.2016 - Current
- Collaborates with Nursing Leadership (Assistant Chief Nurse Officers, Directors, and Off-Shift Supervisors) to produce daily staffing plans for 19 inpatient units.
- Provides daily documentation showcasing data that determines whether inpatient units are meeting or exceeding their budgets.
- Implements same-day and future scheduling adjustments based on hospital staffing guidelines and daily acuity levels.
- Changes information in Kronos which updates payroll information and reflects changes in daily scheduling
- Answers 150-200 staff inquiries daily via email, text messaging and phone calls.
- Calls in additional staff to fill all vacancies with Send Word Now Emergency Notification System.
- Trained all current team members on daily processes and protocols and how to adapt to unpredictable but potential changes that arise on every shift.
- Co-created a training manual with the current manager for the new team members in 2020.
Unit Coordinator
Beth Israel Deaconess Medical Center, BIDMC
Boston, Massachusetts
06.2010 - 11.2017
- Acted as an informational resource for patients, visitors, and staff
- Managed communication on busy inpatient unit phones in a timely and courteous manner
- Organized patient’s medical records in compliance with hospital policy
- Kept detailed notes about patient whereabouts and special communication needs
- Responded to patient call lights to expedite appropriate follow-through.
Patient Experience Representative - Temp.
Boston Children's Hospital
Boston, Massachusetts
08.2015 - 11.2015
- Coordinated movement of patient beds between inpatients units with Epic Systems
- Facilitated communication between patients and various departments and staff.
- Prepared documentation for patient admissions, discharges and transfers to promote team productivity.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to patient emergencies and notified the appropriate level of clinicians to provide assistance.
- Ordered supplies for child life specialists and assisted them with projects as needed.
Administrative Associate
Beth Israel Deaconess Medical Center, BIDMC
Boston, Massachusetts
09.2013 - 08.2014
- Registered new patients looking to be seen for at the clinic for various skin issues via telephone and in person.
- Checked patients in and out of the clinic while collecting payments for clinical and cosmetic visits and scheduling 100-150 appointments daily
- Planned and coordinated programs, seminars and events for the department and all its branches
- Prepared complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations for the director of the department
- Composed and edited correspondence, reports and documents for final approval by the director
- Typed and edited manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting
- Uploaded confidential photos of patients' to their patient records
- Ordered office supplies and facility services as needed
- Acted as a department resource to others for information and training
Education
Bachelor of Arts - Communications
University of Hartford
West Hartford, CT 08.2009 - 05.2013
Skills
Patient services
Organization and time management
Report preparation
Multi-line phone talent
Creative problem solving
Staff education and training
Strategic planning
Schedule optimization
Software
Kronos
Epic
Photoshop
Timeline
Patient Experience Representative – Per Diem
Boston Children's Hospital
05.2022 - Current
Staffing Coordinator
Boston Medical Center
01.2016 - Current
Patient Experience Representative - Temp.
Boston Children's Hospital
08.2015 - 11.2015
Administrative Associate
Beth Israel Deaconess Medical Center, BIDMC
09.2013 - 08.2014
Unit Coordinator
Beth Israel Deaconess Medical Center, BIDMC
06.2010 - 11.2017
Bachelor of Arts - Communications
University of Hartford
08.2009 - 05.2013