Perry Chaney
Hotel General Manager / Customer Service Manager / Director Of Operations
Detroit,MI
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Thank You
Overview
11
11
years of professional experience
28
28
years of post-secondary education
3
3
Certifications
Work History
High School Math Teacher
Pathways Academy
Detroit, MI
09.2020 - Current
- Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
- Employed math lessons, demonstrations and interactive activities to teach and instruct high school students using educational materials, books and other learning aids.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to improve math skills of children.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Hotel General Manager
Roberts Riverwalk Hotel
Detroit, MI
03.2016 - 06.2020
- Supervised personnel teams of 20+ (Twenty) staff.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating brand best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, concerts and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- P/L Statements. Monitored expenses while reducing overall service cost by 5%, ensuring a loyal and recurring customer base.
- Succeeded in increasing property overall sales by 17% with in (04) four months. This was done by research,marketing,studying previous trends,prioritizing guest satisfaction and overcoming process challenges.
Entertainment Director /Customer Experience Specialist
Roberts Riverwalk Hotel
Detroit, MI
06.2013 - 03.2016
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- negotiated contracts and service agreements for entertainers, pro athletes and corporate events.
- Plan and oversee all events, operations and staff.
- worked with vendors, the community and local business owners.
- increased net revenue by 11%, within 16 months.
Housekeeping Supervisor
Comfort Inn & Suites
College Park, GA
01.2012 - 05.2013
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
BBA - Organizational Managment
Morris Brown College
Atlanta, GA 09.1994 - Current
Skills
Brand Management
Certification
Conflict Resolution Management
Timeline
High School Math Teacher
Pathways Academy
09.2020 - Current
Hotel General Manager
Roberts Riverwalk Hotel
03.2016 - 06.2020
Entertainment Director /Customer Experience Specialist
Roberts Riverwalk Hotel
06.2013 - 03.2016
Housekeeping Supervisor
Comfort Inn & Suites
01.2012 - 05.2013
Conflict Resolution Management
01-1996
Cultural Diversity
01-1996
Restorative Circles
01-1996
BBA - Organizational Managment
Morris Brown College
09.1994 - Current
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