Perry Chaney
Hotel General Manager / Customer Service Manager / Director Of Operations
Detroit,MI
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Thank You
Overview
11
11
years of professional experience
28
28
years of post-secondary education
3
3
Certifications
Work History
High School Math Teacher
Pathways Academy
Detroit, MI
09.2020 - Current
- Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
- Employed math lessons, demonstrations and interactive activities to teach and instruct high school students using educational materials, books and other learning aids.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to improve math skills of children.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Hotel General Manager
Roberts Riverwalk Hotel
Detroit, MI
03.2016 - 06.2020
- Supervised personnel teams of 20+ (Twenty) staff.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating brand best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, concerts and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- P/L Statements. Monitored expenses while reducing overall service cost by 5%, ensuring a loyal and recurring customer base.
- Succeeded in increasing property overall sales by 17% with in (04) four months. This was done by research,marketing,studying previous trends,prioritizing guest satisfaction and overcoming process challenges.
Entertainment Director /Customer Experience Specialist
Roberts Riverwalk Hotel
Detroit, MI
06.2013 - 03.2016
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- negotiated contracts and service agreements for entertainers, pro athletes and corporate events.
- Plan and oversee all events, operations and staff.
- worked with vendors, the community and local business owners.
- increased net revenue by 11%, within 16 months.
Housekeeping Supervisor
Comfort Inn & Suites
College Park, GA
01.2012 - 05.2013
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
BBA - Organizational Managment
Morris Brown College
Atlanta, GA 09.1994 - Current
Skills
Brand Management
Guest experiences
Vendor interaction
Strategic planning and analysis
Office and staff streamlining
Policy and procedure adherence
Guest accommodations
Marketing
Certification
Conflict Resolution Management
Timeline
High School Math Teacher
Pathways Academy
09.2020 - Current
Hotel General Manager
Roberts Riverwalk Hotel
03.2016 - 06.2020
Entertainment Director /Customer Experience Specialist
Roberts Riverwalk Hotel
06.2013 - 03.2016
Housekeeping Supervisor
Comfort Inn & Suites
01.2012 - 05.2013
Conflict Resolution Management
01-1996
Cultural Diversity
01-1996
Restorative Circles
01-1996
BBA - Organizational Managment
Morris Brown College
09.1994 - Current