Perry C. Ritter
West Norriton,PA
Summary
Dependable Replenishment Associate with exceptional work ethic and reliable history of timely attendance. Thorough and detailed with strong organization and time management skills. Working effectively in team-oriented or self-motivated environments to achieve established goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
27
27
years of professional experience
Work History
Center Store Replenishment Associate
GIANT
Norristown, USA
02.2025 - Current
- Stock shelves with new inventory
- Ensure product location is in correct location on shelves
- Assist customers with finding products they are looking for
- Unload pallets from daily deliveries
- Sort inventory onto correct frames for overnight restocking crew
- Assist management with any computer issues
Engineer 2 Support Technician
Comcast
New Castle, USA
07.2015 - 08.2024
- Research, investigate, troubleshoot and resolve active alarms/outages for all Video (QAM & IP), VOD (QAM & IP) and set top box network servers/devices (legacy and X1)
- Plan, prepare and implement Video, VOD and Conditional Access scheduled maintenances
- Support vendor deployment activities
- Coordinate RMA’s with vendors for replacement of bad hardware
- Review logs and work with boundary partners for solutions and plan code upgrades
- Review Standard Method of Procedure (SMOP) and complete network pre-checks
- Lead all equipment restoration efforts to include the coordination of required support and replacement scheduling
- Proactively review all previously implemented maintenance activity for errors and discrepancies
- Perform specialized implementation of OS/firmware upgrades
- Provide escalation support point during all major events
Support Technician (Contractor)
Comcast
New Castle, USA
04.2013 - 07.2015
- Troubleshoot and configure Cisco, Juniper and Arris routers in the field.
- Receive phone calls from XOC technicians that need to escalate field issues to me.
- Run nightly CMTS check’s for the Freedom, Beltway and Keystone divisions of Comcast.
- Add/Remove scopes on live CMTS’s to support node moves.
- Create RMA’s as needed for CMTS’s cards, cables, fans, etc.
- Update Remedy and Jira tickets when necessary.
- Use Secure CRT 7.0 to login to Cisco/Arris CMTS’s, Juniper/Cisco routers.
Senior Headend Engineer
Comcast
Radnor, USA
09.2005 - 04.2013
- Monitor and support all Cisco and Motorola headend equipment in lab.
- Troubleshoot and support SeaChange and Concurrent VOD systems errors.
- Work with software engineers to complete testing of new settop code.
- Build VPN servers using Dell machines to access private networks.
- Configure DAC and DNCS to support multiple plants.
- Enter settop boxes in CSG billing system using ACSR.
- Use SQL queries to fix database issues on Motorola DAC.
- Use CMTS to monitor health of cable cards on plants.
- Use MPEG Analyzer to acquire service number of video streams.
IT Support Representative
KVP, Inc.
Reading, USA
07.2004 - 09.2005
- Monitor all SQL Databases through SQL Query Analyzer.
- Troubleshoot any issues with SQL 7.0 and SQL 2000 servers.
- Install and configure all new Verticent ERP software.
- Test ERP software before deploying to Customer Service Representatives.
- Troubleshoot any issues with Verticent ERP software.
- Update patches on all systems running Windows 2000, XP, and Server 2003.
Field Service Engineer- ITV
Sea Change International
Maynard, USA
01.2002 - 07.2004
- Configure systems running Windows NT and 2003 for Video on Demand service for Comcast Cable.
- Design wiring diagrams for Ethernet, power and Infinna band cables.
- Test digital network paths (DNP) in cable headends.
- Check set top boxes are running correct application from TV Guide (A12, A14, A17).
- Train contractor’s functionality of SeaChange computer systems.
- Rack and wire all SeaChange systems when they arrive on-site.
- Train headend technicians about support procedures.
- Assist headend technicians troubleshooting video and audio problems and installing new Motorola equipment for VOD (DAC, NC1500, RPD’s, OM’s, set top boxes).
Field Service Engineer (Contractor)
Motorola / Telecommunication Support Services (TSS)
Melbourne, USA
05.2001 - 01.2002
- Configured DAC 6000 (SCO Unix) computer systems to deploy new services to Cable TV subscribers.
- Installed third party computer systems for interactive television and Video On Demand (VOD).
- Updated all software applications on DAC 6000 when needed.
- Trained headend technicians how to use updated software.
- Configured all RF equipment (IRT, RPD, C8U, OM) to support new services and new channels.
Field Service Engineer
WorldGate Communications
Trevose, USA
06.2000 - 05.2001
- Installed UNIX computer systems at Cablevision, Charter, Comcast and AT&T headend plants for interactive television.
- Built, maintained, upgraded, and developed solutions within digital and analog interactive networks.
- Created and installed channel maps for guide services (TV Gateway) using VI Editor.
- Instructed headend technicians how to update channel maps and configure new software.
- Created troubleshooting guides for various WorldGate products.
- Provided support to other WorldGate Field Technicians while they were on-site.
- Assisted customers troubleshooting software and systems problems.
Field Service Engineer
Concurrent Computer Corporation / Vivid Technology
Chalfont, USA
02.1999 - 06.2000
- Built VOD systems on Windows NT platform.
- Install and configure servers at various headends for Mediacom and Comcast.
- Ingest content into Resource Manager and distribute to Video Manager.
- Wrote resource manuals for Resource Manager and Video Manager servers.
- Test new software on Resource Manager before distributing.
Education
High School -
North Penn High School
Lansdale01.1992
Skills
- Inventory control
- Windows
- Windows Office
- SQL Server 2012
- SQL Server 2008
- SQL Server 2000
- SQL Server 65
- VMware
- JIRA
- SCO Unix
- Solaris
- Red Hat
- VI Editor
- Putty
- Juniper routers
- Arris CMTS
- CSG Billing
- ACSR
- Commscope DAC
- Commscope OM
- Commscope RPD
- Commscope RADD
- Commscope APEX
- Cisco DNCS/EC
- QPSK
- TCP/IP
- DNS
- Cisco routers
- Cisco switches
Timeline
Center Store Replenishment Associate
GIANT
02.2025 - Current
Engineer 2 Support Technician
Comcast
07.2015 - 08.2024
Support Technician (Contractor)
Comcast
04.2013 - 07.2015
Senior Headend Engineer
Comcast
09.2005 - 04.2013
IT Support Representative
KVP, Inc.
07.2004 - 09.2005
Field Service Engineer- ITV
Sea Change International
01.2002 - 07.2004
Field Service Engineer (Contractor)
Motorola / Telecommunication Support Services (TSS)
05.2001 - 01.2002
Field Service Engineer
WorldGate Communications
06.2000 - 05.2001
Field Service Engineer
Concurrent Computer Corporation / Vivid Technology
02.1999 - 06.2000
High School -
North Penn High School