Perry French
Town of Louisville The River Course at Louisville Landing
MASSENA,NY
29
Years of experience
Results-driven professional skilled in facility management and collaborative work. Known for cultivating strong customer relationships and managing budgets effectively to support organizational goals.
Proven General Manager and Head Golf Professional with extensive experience in optimizing operations and managing successful events. Expertise in problem resolution and staff supervision, committed to enhancing customer satisfaction and community engagement.
Work History
General Manager/Head Golf Professional
5 Years 5 Months- Manage daily operations, ensuring optimal efficiency and service quality.
- Directed golf operations, ensuring exceptional customer service and engagement.
- Managed scheduling of tournaments and events, optimizing course utilization and participant experience.
- Promoted a welcoming environment to attract and retain season pass enrollment resulting in steady growth.
- Coordinated and planned course maintenance program with superintendent and his staff to maintain and improve course conditions.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing course condition quality or guest satisfaction.
- Coordinated seasonal leagues and social events tailored toward varying age groups within our membership base.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the facility's offerings.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Spearheaded charity events at the club, strengthening ties with local organizationons while providing valuable fundraising opportunities.
- Promoted and conducted annual junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
- Monitored budget and expenditures, keeping facility within budget.
Manufacturer's Representative
9 Years 8 Months- Cultivated relationships with key accounts to drive product awareness and sales growth.
- Developed and executed strategic marketseting plans to increase brand visibility in competitive markets.
- Developed long-lasting relationships with clients, fostering loyalty and repeat business.
- Provided technical support to clients, resolving issues promptly and maintaining high levels of customer satisfaction.
- Actively participated in trade shows, promoting company products and generating new leads.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on a regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
General Manager/Head Golf Professional
1 Year 5 Months- Managed daily operations, ensuring optimal efficiency and service quality.
- Led operational strategy to enhance guest experiences at golf course facilities.
- Developed and implemented training programs for staff on customer service standards.
- Oversaw budgeting and financial forecasting to support organizational goals.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Directed golf operations, ensuring exceptional customer service and engagement.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Monitored budget and expenditures, keeping facility within budget.
Manufacturer's Representative
12 Years 9 Months- Led territory management efforts, ensuring optimal coverage and customer engagement for maximum sales impact.
- Drove initiatives to improve customer satisfaction through proactive communication and responsive support services.
- Actively participated in trade shows, promoting company products and generating new leads.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Education
High School Diploma
No Degree - PGA Class A Level Completed
Skills
Operations management
Customer relationship management
Facility management
Staff supervision
Employee scheduling
Problem resolution
Process improvements
Customer retention
Vendor relationships
Facility operations
Collaborative work
Verbal and written communication
Administrative management
Relationship building
Timeline
General Manager/Head Golf Professional
Town of Louisville The River Course at Louisville Landing
04.2021 - CurrentRead More
Manufacturer's Representative
Dunlop Sports Srixon Golf
07.2011 - 03.2021Read More
General Manager/Head Golf Professional
University Club of Kentucky
02.2010 - 07.2011Read More
Manufacturer's Representative
Acushnet Company, Titleist
04.1997 - 01.2010Read More
Massena Central High School
High School Diploma
Read More
PGA of America Business School II
No Degree from PGA Class A Level Completed
Read More