Perry Georgiou
Lynbrook
Summary
Dynamic Restaurant Manager with expertise in employee training, event coordination, and cost control. Proven ability to enhance guest satisfaction and streamline operations, driving revenue growth and optimizing labor expenses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sanctuary Hotel
New York
01.2024 - 08.2025
- Managed daily operations for all staff at Haven Rooftop, overseeing Front and Back of House personnel.
- Developed training manuals and service standards for Front of House employees, ensuring consistency in guest experiences.
- Optimized labor expenses through effective employee scheduling and payroll administration.
- Facilitated weekly strategy sessions with hotel leadership to enhance guest satisfaction and maintain brand standards.
- Led daily pre-shift briefings and collaborated with Head Chef on menu updates and allergy protocols.
- Ensured compliance with NYC sanitation and food safety regulations to uphold health standards.
- Coordinated private functions with Event Sales team, increasing profitability through strategic upselling.
- Assessed team performance and operational efficiency to implement strategies improving guest experience.
- Oversaw inventory management and maintained stock levels efficiently.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant General Manager
Burgerology
Huntington
03.2021 - 01.2024
- Oversaw daily operations, provided leadership to Assistant General Managers across multiple locations, and drove an increase in revenue for all locations.
- Spearheaded comprehensive hiring, interviewing, and training programs to reduce employee turnover.
- Collaborated with ownership to implement cost-saving initiatives that reduced operational expenses while maintaining high food quality and guest satisfaction.
- Dedicated to building a positive and productive work environment, and fostering strong guest relationships.
- Managed all purchasing and vendor relationships for multiple locations, including liquor, food, and paper goods, negotiating favorable contracts, and securing exclusive vendor-sponsored promotional events.
- Developed and implemented standardized service procedures across all locations, leading to an increase in positive customer reviews.
- Nurtured vendor relationships by organizing and hosting several vendor-sponsored events.
- Conducted training sessions on ALOHA and TOAST POS systems for lower management teams.
- Researched and proposed innovative strategies designed to elevate business growth and boost sales.
Assistant General Manager
Sanctuary Hotel
New York
01.2020 - 03.2020
- Furloughed due to Covid-19 pandemic
- Oversaw daily operations for three distinct venues: Haven Rooftop, Tender Steakhouse, and Tender Lounge.
- Managed daily front-of-house and back-of-house staff, ensuring efficient and seamless service.
- Coordinated staff schedules to optimize workflow and service levels.
- Oversaw daily pre-shift meetings, ensuring effective communication of upcoming events, specials, and item availability.
- Actively participated in revenue, sales, and operational meetings.
- Monitored customer feedback to identify improvement areas in service quality.
- Monitored inventory levels and placed orders for new stock as needed.
- Identified customer needs and delivered relevant product solutions and promotions.
Assistant General Manager
Pappardella
New York
01.2018 - 01.2020
- Directed dining room operations to ensure a superior service experience, exceeding guest expectations, and achieving.
- Implemented standardized service protocols, resulting in a more efficient workflow and enhanced guest experience.
- Partnered with the Executive Chef to create innovative, seasonal menus and special event offerings, driving increased revenue and positive guest feedback.
- Established and maintained high operational standards by implementing and enforcing restaurant policies and procedures, ensuring a seamless and compliant operation.
- Motivated and led team members to work together to achieve targets.
- Monitored customer feedback to identify improvement areas in service quality.
General Manager
Viaggio Tapas
Rockville Centre
09.2016 - 11.2018
- Provided comprehensive support for all aspects of restaurant operations, resulting in an improvement in operational efficiency.
- Successfully recruited and hired staff for all restaurant positions, reducing time to fill.
- Collaborated with the Executive Chef to develop and implement new menu items, seasonal specials, and holiday offerings.
- Managed all aspects of private event bookings, from initial inquiry to day-of execution, generating additional revenue.
- Managed purchasing for all food and beverage inventory within budget guidelines, negotiating favorable contracts with vendors.
- Developed relationships with multiple wine vendors to secure exclusive Spanish wines from various regions, enhancing the restaurant's unique offerings.
- Managed employee scheduling and enforced attendance policies, minimizing scheduling conflicts, and improving staff productivity.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
Education
High School Diploma -
Herricks
Skills
- Employee training
- Menu development
- Inventory management
- Event coordination
- Payroll administration
- Customer relationship management
- Revenue management
- Cost control
- Problem solving
- Team building
- Restaurant promotion management
- Complaint resolution
- Point of sale (POS) system operation
- Food service background
- Employee schedule management
- Wine history
- Purchasing and cost control
- Pre-shift walk-through
- TIPS certified
- Food and Beverage Ordering
- Liquor law compliance
- Sanitation compliance
- Vendor negotiation
- Effective communication
Languages
Greek
Full Professional
Cyprian
Professional
Certification
- Food Handler Certification - New York City
- Food Handler Certification- Nassau County
- SERV Safe Certification
- TIPS Certification
Timeline
Restaurant Manager
Sanctuary Hotel
01.2024 - 08.2025
Restaurant General Manager
Burgerology
03.2021 - 01.2024
Assistant General Manager
Sanctuary Hotel
01.2020 - 03.2020
Assistant General Manager
Pappardella
01.2018 - 01.2020
General Manager
Viaggio Tapas
09.2016 - 11.2018
High School Diploma -
Herricks
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