Summary
Overview
Work History
Education
Skills
Timeline
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Perry Gonsalves

Warwick,RI

Summary

Dedicated and capable individual with extensive law enforcement, protective services, and social casework experience and knowledge. Excellent investigatory skills and report-writing capabilities. Highly proficient in interviewing witnesses, victims, alleged perpetrators, and all other third parties identified as being relevant to an investigation. Effective and passionate defender of, and advocate for, society's most vulnerable citizens, namely children, the elderly, and the disabled.

Overview

26
26
years of professional experience

Work History

Adult Protective Investigator

Bristol Elder Services
05.2020 - 11.2020
  • Thoroughly investigated all assigned reports of potential elderly abuse or neglect of any kind, including but not limited to physical abuse, psychological or verbal abuse, threats, sexual abuse, financial abuse or theft, extortion, fraud, dangerous or other high-risk living conditions.
  • Interviewed all persons determined to be relevant to a case, gathered evidence, and documented all information or evidence to build accurate case files.
  • Streamlined investigation processes by developing efficient case management techniques. Performed risk assessments to determine clients' level of risk and prioritize investigations.
  • Communicated often with superiors and shared updates and investigative results. Collaborated with same to determine if reported abuse and/or neglect was determined to be criminal or unfounded.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
  • Summarized all key information regarding an investigation into a detailed report for delivery to my superiors.
  • Collaborated with the client and my supervisor(s) to develop and implement an ongoing plan of action designed to address any areas of risk to the client.

Social Services Specialist

RI Dept Of Human Services
04.2015 - 01.2020
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained the scope of different available benefits.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Achieved high levels of accuracy in determining eligibility with a thorough analysis of financial, employment, and personal information.
  • Effectively identified additional client and family needs to determine clients' eligibility for any other available assistance programs and services.
  • Enhanced client satisfaction by providing clear explanations of eligibility requirements and guidelines during appointments.
  • Maintained high standards of confidentiality while handling sensitive client information, adhering to privacy regulations and protocols including HIPPA.
  • Communicated with people from various cultures and backgrounds on the application process.
  • Developed strong rapport with clients by demonstrating empathy and understanding during challenging circumstances.
  • Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.
  • Assisted clients with the completion of applications and paperwork.
  • Mitigated potential fraud by conducting thorough evaluations of client applications and thoroughly verifying all supporting documentation.
  • Managed a diverse caseload effectively, prioritizing tasks based on urgency and level of complexity while maintaining attention to detail throughout all stages of the process.
  • Worked effectively in fast-paced environments.

Police Officer

Town Of North Providence
11.1994 - 10.1999
  • Reduced crime rates through proactive patrolling and responding to calls for service in a timely manner.
  • Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
  • Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
  • Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Prepared detailed and accurate reports detailing incidents, arrests, and other information that may be referred to during court testimony.
  • Gathered necessary information for court appearances and testified as a witness under oath in court.
  • Participated in continuous firearms proficiency, defensive driving, and arrest technique training.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Education

Bachelor of Arts - Criminal Justice Studies

Rhode Island College
Providence, RI
05.2014

Skills

  • Crime prevention methods
  • Abuse and Neglect Investigation
  • Criminal Investigation
  • Client Advocacy
  • Emergency Response
  • Team Collaboration
  • Violation Reporting
  • Investigation documentation
  • Policy Knowledge
  • Report Writing
  • Client Assessments
  • Problem-Solving

Timeline

Adult Protective Investigator

Bristol Elder Services
05.2020 - 11.2020

Social Services Specialist

RI Dept Of Human Services
04.2015 - 01.2020

Police Officer

Town Of North Providence
11.1994 - 10.1999

Bachelor of Arts - Criminal Justice Studies

Rhode Island College

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Perry Gonsalves