Perry Hicks
Fort Worth,TX
Summary
HVAC Service Technician with ten years experience. Areas of expertise include diagnosis, repairs, installation and sales.
Overview
21
21
years of professional experience
Work History
Senior Technician
Milestone Electric, A/C, & Plumbing
11.2022 - Current
- Responsible for completing all assigned service and maintenance calls throughout residential and commercial building.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
HVAC Lead
ACO Construction
10.2018 - 10.2022
- Lead a team of technicians by providing work orders and ensuring they completed all service calls of installations, maintenance, and repairs efficiently and on time. Established team priorities, maintained schedules and monitored performance.
- Developed and implemented service schedules and priority service calls with onsite inspections with procedures to increase productivity. Collaborated with managers to complete all service calls and inspections.
- Oversee the process of ordering and receiving materials and equipment for scheduled jobs. Responsible for providing the technician with cost of repairs and labor.
- Responsible for accessing next steps for contract repairs for projects while ensuring compliance with local, state, and federal HVAC regulations
- Developed and maintained relationships with stakeholders and suppliers through account development.
- Evaluated staff to determine training requirements. Trained technicians on safety protocols and proper use of equipment.
- Conducted inventory management on a regular basis to ensure the equipment working properly, an adequate supply of equipment and parts, and recommend any needed replacements of existing equipment.
- Generating reports and measuring departmental operations of facilities and equipment ensuring that assets are protected and controlled.
- Recruited, interviewed and hired technicians and evaluated performances and conveyed constructive feedback to improve skills.
Service Technician
Crawford Air Conditioning
05.2012 - 09.2018
- Diagnosed problems with [Type] machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Installed new systems and parts with efficient approach.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Explained findings to customers and outlined repair or service options
- Responsible for completing all service and maintenance responsibilities
- Installation of residential split systems and completing routine diagnostics.
Shift Lead Tech
Elston Aire
01.2009 - 04.2012
- Responsible for all HVAC services for commercial buildings at DFW Airport within established timeframes and deadline.
- Responsible for maintenance HVAC services, electrical service, plumbing, and carpentry for all commercial buildings within established timeframes and deadlines.
- Created employee schedules, organized assignments and monitored call-outs for technicians. Established work order process to ensure work order accuracy and completeness with onsite inspections to drive operational excellence.
- Defined clear targets and objectives and communicated to technicians. Trained technicians to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
HVAC Journeyman
Crawford Air
03.2005 - 12.2008
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Worked overtime, holidays and weekends to accommodate company needs.
- Filled out detailed work orders for each job completed.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Repaired and replaced motors, bearings and belts.
Apartment Maintenance Technician
COS
02.2004 - 02.2005
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed preventive maintenance schedule to support building systems functionality.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Installed and maintained plumbing and HVAC systems.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Education
Universal Certification HVAC -
Lindsey Cooper A/C School
Irving, TX01.2004
High School Diploma - undefined
James Bowie High School
Arlington, TX01.2003
Skills
- Team leadership
- Self-motivated
- Strong verbal communication
Timeline
Senior Technician
Milestone Electric, A/C, & Plumbing
11.2022 - Current
HVAC Lead
ACO Construction
10.2018 - 10.2022
Service Technician
Crawford Air Conditioning
05.2012 - 09.2018
Shift Lead Tech
Elston Aire
01.2009 - 04.2012
HVAC Journeyman
Crawford Air
03.2005 - 12.2008
Apartment Maintenance Technician
COS
02.2004 - 02.2005
High School Diploma - undefined
James Bowie High School
Universal Certification HVAC -
Lindsey Cooper A/C School
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