Perry LeFever
Columbus,MS
Summary
Dynamic and results-oriented executive with a proven track record in high-volume, multi-location operations across Sales, Service, Rentals, and Product Support. 15+ years in fields related to heavy construction equipment. Experienced with the world's leading manufacturers' equipment capability, utilization, procurement, maintenance, warranty, and recognizes and understands the financial implications of each aspect with the financial reporting implications.
Recognized for first principles thinking, cross-functional leadership, and profit-driven and utilization of personnel and time decision-making. Combines deep market insight with strong financial acumen to drive performance, optimize service delivery, personnel autonomy, safety importance and increase revenue. Seeking a senior leadership role with an aspect utilizing heavy equipment industry experience that leverages my broad versatile operational expertise and strategic management capabilities.
Experienced with product support management, including overseeing service operations, equipment capability, utilization, maintenance and resolving technical issues. Utilizes strong analytical skills and team leadership to drive efficiency and autonomy and satisfaction. Track record of improving support processes, time and equipment utilization and fostering positive team dynamics.
Overview
41
41
years of professional experience
Work History
Regional Product Support Manager
Thompson CAT
04.2022 - 07.2025
- Management Responsibilities for up to four dealership locations and supported one coal mine service operation.
- Responsible for growth, profitability, and meeting Caterpillar Metrics.
- Led product support team in resolving customer inquiries and issues efficiently.
- Analyzed customer feedback to identify trends and inform product development strategies.
- Increased customer satisfaction through timely and effective resolution of product issues, warranty processes, while supporting tech and mechanic teams, communicate with factory and engineer team regarding service issues utilizing both problem solving skills and ability to convey urgency, communicate clearly, and lead to resolve the issues in a timely manner.
- Maintained product management staff by recruiting, selecting, orienting and training110employees, and five direct reports.
Branch Operations Manager
Lyle Machinery
01.2021 - 01.2022
- Responsible for dealership parts and service departments. Growth & Profitability
- Komatsu, Wirtgen, Vogele, Hamm Products
- Led operational strategy to enhance efficiency across branch operations.
- Managed inventory control processes, ensuring accuracy and timeliness in stock management.
- Streamlined workflow procedures, resulting in improved productivity and reduced service delays.
- Oversaw staff training initiatives, fostering skill development and operational excellence among team members.
- Implemented safety protocols and compliance measures to uphold workplace standards and regulations.
- Analyzed operational metrics to identify areas for process improvement and cost reduction strategies.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of 10 employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
Branch Operations Manager
Bobcat of Nashville
01.2020 - 01.2021
- Support all Doosan Heavy Equipment Sales, Service, Rental, after sales support, Heavy Equipment trade and market values and Heavy Haul.
- Responsible for Parts, Service and Rental Growth.
- Reduced customer downtime by 66%.
- Authorize and control all dealership expenses.
- Responsible for Exceptional financial performance.
- Prepared and Approved all Sales.
- Doosan Heavy Sales & Service Manager and Bobcat Nashville Manager
- Coordinated cross-functional collaboration to support business objectives and enhance customer satisfaction.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
Regional General Manager
Synergy Equipment
01.2018 - 01.2020
- Responsible for Sales management direct reports for 7 Heavy Doosan, Hitachi and Bobcat Salesman and 5 department direct report roles.
- Support all Doosan Heavy Equipment Sales, Service, after sales support, Heavy Equipment trade and market values and Heavy Haul.
- Increased Absorption rate from 66.2% January through June 2018 to 93.81% January through August 2019, with an August peak of 107.2%
- Increased Parts and Service Gross Margin YOY by 55% April 2018 to April 2019
- Increased Dealer profit YOY by 200% April 2018 to April 2019
- Received the 2018 Synergy “Learning” award for empowering Sales and department employees to reach their highest potential.
- Achieved 90% off the shelf parts fill rate and a four-time per year turn on inventory.
- Reduced parts inventory cycle count variance by installing controls and processes from over 15% error to under 3%
- Re-established and added territory lines to maintain growth and market share
- Doosan Heavy, Hitachi Compact, Bobcat
- Implemented strategic initiatives to optimize resource allocation and streamline workflow processes.
- Led cross-functional teams to achieve operational excellence and improve customer satisfaction metrics.
- Analyzed market trends to identify business opportunities and inform decision-making strategies.
- Oversaw budget management, ensuring financial accountability while maximizing profitability in operations.
Regional General Manager
ASC Volvo
01.2015 - 01.2017
- Responsible for all aspects of construction equipment Sales Management, service, parts and rental.
- Tasked with the support and growth of the East Tennessee Region for Volvo Construction Equipment products and the State of Tennessee for Sandvik Drill Products, Doosan Air and Volvo Penta.
- Negotiated a Multimillion Dollar Rental agreement with Tennessee Valley Authority.
- Achieved an increase of Absorption rate from 70.5% in January 2016, to 101.9% in September 2017.
- Achieved an increase in New Equipment sales of 69.5% and Used Equipment sales of 57.4%
- Volvo CE, Volvo Penta, Sandvik, Doosan Air
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
- Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
- Analyzed market trends to identify growth opportunities, driving expansion efforts within the region.
- Developed partnerships with local organizations to enhance community engagement and contribute positively towards corporate social responsibility initiatives.
President/Manager
Rush Creek Welding and Manufacturing, LLC/Partner
01.2007 - 01.2015
- Produce and present all business proposals. Procurement of all business projects. Monitor designs. Monitor risk loss of product warranty and balance warranty reserve. Authorize and maintain master service agreements. Manage all cash flow and profitability. Maintain all applicable HR records and certifications. Employee evaluations and skill enhancement. Responsible for all capital investments, ROI and ROA. Maintain all specialty metal inventories and hard goods. WIP Management.
- Provide design build fabrication and repair of specialty oil field products, Coil Tubing Units, Self-propelled work over rigs, Drilling rigs. Designed complex hydraulic and mechanical systems. Servicing companies such as Weatherford International, Baker Hughes, Continental Oil, Velocity Pipeline, Michael Simpson Pipeline Construction, Boots Smith, Completing projects in multiple states. Manufacturer of proprietary downhole cable spooling Trailers. Projects include full X-ray and API/AWS 1104, B31.3.
- Rush Creek Welding achieved a Zero loss record of no injury, work comp claims, liability claims or safety infractions.
Division Manager
K.C. Bobcat, Inc.
01.2003 - 01.2006
- Responsible for all aspects of construction equipment sales, service, parts and rental.
- Responsible for growth from three stores to five. Gross sales increased to 35 million, 90+ employees. Achieved 45% Market share.
- Developed and implemented strategic initiatives aligned with company goals.
- Led cross-functional teams to enhance operational efficiency and productivity.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Achieved consistent growth in market share through targeted marketing efforts, competitive analysis, and strategic planning activities.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Led operational strategies to enhance efficiency across multiple divisions.
- Developed training programs for staff, enhancing skillsets and operational knowledge.
- Coordinated cross-functional teams to achieve project milestones and objectives effectively.
- Implemented process improvements resulting in reduced downtime and increased productivity.
- Established strong relationships with vendors to negotiate favorable terms and streamline supply chain processes.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Supervised daily planning, coordination and administration for division operations.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Set and oversaw division budgets in excess of $24 million per year.
Store Manager
K.C. Bobcat, Inc.
01.1995 - 01.2003
- Responsible for all aspects of single store. Serving as equipment sales manager, and oversight of service, parts and rental.
- Analyzed sales data to identify trends, informing strategic inventory decisions.
- Developed and maintained strong vendor relationships, negotiating favorable terms for stock procurement.
- Streamlined operational processes, resulting in improved efficiency and reduced overhead costs.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Territory Sales
K.C. Bobcat, Inc.
01.1989 - 01.1994
- Increased overall sales by developing and executing effective territory sales strategies.
- Expanded territory sales by developing strong relationships with key clients and identifying new business opportunities.
- Planned and managed deployment of resources to maximize territory sales.
- Developed pipeline of potential sales to meet territory sales expectations.
- Executed business plans to further strengthen and maximize territory sales and profits.
Territory Sales
White Star Machinery and Supply
01.1987 - 01.1988
- Heavy construction equipment products, Volvo Michigan Euclid, Lull, Link Belt, Bobcat.
- Collaborated in product line expansion, increasing territory sales 25% through enhanced offerings.
Parts Manager
White Star Machinery and Supply
01.1986 - 01.1987
- Parts manager for three Berry Company divisions, White Star Machinery, Berry Tractor, and Berry Material Handling.
- Clark Michigan, VME, Dresser, Yale, Bobcat
- Developed and implemented standard operating procedures for parts handling and logistics.
- Managed inventory control processes to optimize parts availability and reduce lead times.
- Collaborated with cross-functional teams to enhance supply chain efficiency and responsiveness.
- Oversaw procurement strategies to ensure cost-effective sourcing of machinery components.
- Led initiatives to improve quality assurance measures in parts inspection and delivery processes.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Working Shop Foreman
White Star Machinery and Supply
01.1985 - 01.1986
- Coordinated scheduling for service repairs, enhancing turnaround times for customer orders.
- Diagnosed equipment issues, leading troubleshooting efforts to minimize downtime.
- Established quality control measures, ensuring compliance with industry standards in repairs.
- Collaborated with management to streamline processes, resulting in improved service delivery timelines.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Managed materials inside shop and at job locations.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
Education
Private Pilot Courses - Cessna Private Pilot Program
Oklahoma Aviation
Oklahoma City, OK2015
Computer Technologies Courses - Computer Technologies
Johnson County Community College
Overland Park, KS1999
Business And Consumer Law Courses - Business Accounting, Business Law
Garden City Community College
Garden City, KS1999
Accounting Courses - Business Accounting
Butler County Community College
Kansas1997
Diagnostic And Technological Automotive Courses - Automotive
Flint Hills Area Vocational School
Emporia, KS1980
Skills
- Equipment analysis
- Equipment valuation
- Recruitment
- Critical Analysis
- Market Share Development
- Client Account Growth and Management
- Leadership & Communications Skills
- Sales Management
- Product Research and Development
- Strong Sense of Urgency
- Customer Product Satisfaction
- Vendor Partner Relationships and Teamwork
- Employee Goal Attainment
- Creative Customer Solutions
- Safety Compliance and Planning
- Insurance Procurement & Compliance
- AS400 / DBS Systems
- Certified Forklift Operator
- Equipment Connectivity
- Hazmat Compliance
- Specialized Technical Understanding
- OSHA Compliance
- Extensive Safety Compliance
- Extensive financial analysis, budget creation
- Trained in H2S Safety
- Short- and Long-Term Budgeting
- Sales Pipeline Management
- Ability to influence and lead personnel
- Salesforce / CRM Experience
- Intelli dealer (CDK)
- Multi-Manufacturer Warranty Mgt
- Accounts Receivable Management
- MS Word, Office, Excel and Power point
- Accounts Payable
- Sis20
- Simsi
- CAT Contamination Control Inspector
- ServiceLink
- Strong work ethic, integrity, credibility and loyal
- Organizational development
- Budget and resource development
- Develop a partnership with a Dynamic leadership team
- Commitment to Corporate mission and goals
- Excellent communication
- Organizational skills
- Logical thinking skills
- Delegation tasks and ensure follow through
- Multitasking Abilities
- Decision-making and problem solving skills
- Professional communication both written and oral
- Team collaboration
- Versatile Product knowledge
- Customer relationship management
- Experienced Strategic planning project management
- Client acquisition
- Customer retention
- Field consulting
- Professional demeanor
- Compliance reviews and safety reviews
- Account management
- Performance metrics analysis
- Skilled Contract negotiation and legal document analysis
- Escalation management
- Teamwork and collaboration
- Customer feedback analysis
- Attention to detail
LEADERSHIP
- Past President of the Heartland Chapter of the Associated Equipment Distributors.
- Past Member of the KCAED Roy Vickery scholarship fund committee.
- Past chair of the Associated Builders and Contractors Safety committee.
- Provided safety training for the University School of Technology construction management department at Pittsburg State University.
- Past member of the Wyoming Technical College fund raising and scholarship board.
- Past Resource Member of the Bobcat National Dealer Advisory Council
- Past member of The Universal Underwriters Insurance dealer advisory board.
- Past member of the Tennessee Road Builders Association Safety Committee.
- Past President of the Beverly Oaks Homeowners Association.
- Inspector-Caterpillar Contamination Control
Timeline
Regional Product Support Manager
Thompson CAT
04.2022 - 07.2025
Branch Operations Manager
Lyle Machinery
01.2021 - 01.2022
Branch Operations Manager
Bobcat of Nashville
01.2020 - 01.2021
Regional General Manager
Synergy Equipment
01.2018 - 01.2020
Regional General Manager
ASC Volvo
01.2015 - 01.2017
President/Manager
Rush Creek Welding and Manufacturing, LLC/Partner
01.2007 - 01.2015
Division Manager
K.C. Bobcat, Inc.
01.2003 - 01.2006
Store Manager
K.C. Bobcat, Inc.
01.1995 - 01.2003
Territory Sales
K.C. Bobcat, Inc.
01.1989 - 01.1994
Territory Sales
White Star Machinery and Supply
01.1987 - 01.1988
Parts Manager
White Star Machinery and Supply
01.1986 - 01.1987
Working Shop Foreman
White Star Machinery and Supply
01.1985 - 01.1986
Private Pilot Courses - Cessna Private Pilot Program
Oklahoma Aviation
Computer Technologies Courses - Computer Technologies
Johnson County Community College
Business And Consumer Law Courses - Business Accounting, Business Law
Garden City Community College
Accounting Courses - Business Accounting
Butler County Community College
Diagnostic And Technological Automotive Courses - Automotive
Flint Hills Area Vocational School
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