Summary
Overview
Work History
Education
Skills
Timeline
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Perry Mamie

P.O. Box 85 Chapmanville ,WV

Summary

Proficient Patient Coordinator with a strong background at GoHealth, dedicated to enhancing appointment scheduling and patient satisfaction. Demonstrated ability in managing electronic health records and verifying insurance claims, coupled with excellent organizational skills. Noted for teamwork facilitation and high-quality customer service delivery.

Overview

2022
2022
years of professional experience

Work History

Patient Coordinator

GoHealth
  • Enhanced clinic workflow by optimizing patient appointment scheduling and reducing wait times.
  • Maintained organized electronic health records for improved data management and compliance.
  • Assisted patients with intake forms, ensuring accurate data collection for regulatory compliance.
  • Coordinated referrals to specialists and followed up on appointments as necessary.
  • Provided effective support in processing insurance claims, verifying coverage details, and maintaining confidentiality.
  • Promoted a cooperative atmosphere among staff by offering assistance whenever needed.
  • Developed familiarity with electronic health record systems for efficient patient data management.
  • Responded to patient inquiries professionally, contributing to an overall positive clinic experience.

Front Office Assistant

Med Express Urgent Care
2022 - 2025
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Coordinated appointment scheduling to optimize clinic workflow and patient flow.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Responded to inquiries via phone and email, delivering exceptional customer service.
  • Trained new staff on front office procedures, enhancing team efficiency.
  • Collaborated with medical staff to improve communication and patient experience.
  • Processed financial transactions accurately, maintaining detailed records of all payments.
  • Organized file systems for easy access and retrieval of documents.

Patient Care Coordinator

Marshall University Physicians
2022 - 2022
  • Coordinated patient appointments, ensuring timely follow-ups to maintain care continuity.
  • Assisted in managing patient records using electronic health record systems for accuracy.
  • Streamlined communication between patients and healthcare providers to improve service delivery.
  • Implemented patient feedback mechanisms to identify improvement areas and enhance satisfaction.
  • Trained new staff on patient management protocols, fostering teamwork and collaboration.
  • Developed educational materials promoting understanding of treatment plans and health maintenance.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality.
  • Provided exceptional customer service by addressing concerns and ensuring satisfaction with care experience.

Front Office Assistant

Logan Regional Medical Center
07.2013 - 12.2021
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Coordinated appointment scheduling to optimize clinic workflow and patient flow.
  • Maintained accurate patient records using electronic health record systems.
  • Provided exceptional customer service by responding to inquiries via phone and email.
  • Trained new staff on front office procedures, enhancing team efficiency and service quality.
  • Implemented organizational improvements, increasing office productivity and reducing wait times.
  • Directed phone inquiries, scheduled appointments, and documented messages accurately.
  • Maintained a professional environment for clients, contributing to positive experiences.

Education

GED -

Man High School
Man, WV

Skills

  • Verification of insurance claims
  • Scheduling appointments efficiently
  • Maintaining patient confidentiality
  • Management of electronic records
  • Administration of office tasks
  • Effective resource management in healthcare
  • Industry knowledge in healthcare services
  • Education and care for patients
  • Attention to detail in documentation
  • Exemplary customer service skills
  • Strong organizational capabilities
  • Patient record documentation strategies
  • Building rapport with patients and stakeholders
  • Problem-solving with creativity

Timeline

Front Office Assistant

Logan Regional Medical Center
07.2013 - 12.2021

Patient Coordinator

GoHealth

Front Office Assistant

Med Express Urgent Care
2022 - 2025

Patient Care Coordinator

Marshall University Physicians
2022 - 2022

GED -

Man High School

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Perry Mamie