Summary
Overview
Work History
Education
Skills
Timeline
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Perry Pierce

Blountstown,FL

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Southern Express
02.2013 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Store Manager

Dollar General
03.2009 - 12.2012
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Repack Associate

Family Dollar Distribution Center
07.2004 - 10.2008
  • Increased efficiency by streamlining the repackaging process and implementing new techniques.
  • Reduced waste by carefully inspecting items before repackaging and addressing any quality issues.
  • Maintained a clean and organized work environment, ensuring smooth workflow and minimizing errors.
  • Collaborated with team members to complete large-scale repackaging projects in a timely manner.
  • Improved customer satisfaction by providing high-quality, accurately packaged products.
  • Conducted thorough inventory checks to maintain accurate stock levels for repacked items.
  • Assisted in training new Repack Associates, sharing best practices and techniques for efficient packaging.
  • Adhered to strict safety guidelines while handling delicate or hazardous materials during the repacking process.
  • Prepared detailed reports on completed repacking tasks, highlighting any issues or concerns that arose during the process.
  • Demonstrated excellent time management skills by consistently meeting deadlines for assigned repacking tasks.
  • Developed strong working relationships with colleagues, fostering a positive team environment that encouraged collaboration and shared learning opportunities.
  • Displayed strong problem-solving skills when faced with challenges, identifying root causes and implementing effective solutions to maintain efficiency in the repacking process.

Education

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL
05.2003

Skills

  • Department Oversight
  • Customer Relations
  • Business Development
  • Store Organization
  • Records Management
  • Customer Service
  • Hiring and Training
  • Scheduling Coordination

Timeline

Assistant Store Manager

Southern Express
02.2013 - 01.2024

Assistant Store Manager

Dollar General
03.2009 - 12.2012

Repack Associate

Family Dollar Distribution Center
07.2004 - 10.2008

Associate of Arts - General Studies

Palm Beach State College

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Perry Pierce