PERRY RAMIREZ
Orlando
Summary
Versatile and results-oriented professional with proven experience in leadership, customer service, and operations. Skilled in project management, communication, and problem-solving, with a strong record of building collaborative teams and achieving organizational goals. Highly adaptable, dependable, and driven to deliver excellence in fast-paced and dynamic environments across diverse industries.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
BDC Coordinator
Orlando Chrysler Dodge Jeep Ram
07.2024 - Current
- - Oversaw daily front desk operations, managing customer transactions, service inquiries, and financial reconciliation.
- - Supervised and trained new team members, ensuring compliance with company policies and providing ongoing performance coaching.
- - Led efforts to streamline front-end operations, reducing wait times and improving customer flow.
- - Acted as the primary point of escalation for service-related concerns, resolving issues promptly and professionally.
- - Coordinated with service advisors and department leads to ensure seamless communication across teams.
- - Maintained accurate financial records and executed daily closeout procedures with 100% accuracy.
- - Fluent in essential platforms such as CDK and Dealer Services.
Pre-Arrival Reservation Supervisor
VacationVIP
08.2022 - 05.2024
- - Led a client support team in handling pre-arrival booking operations for luxury timeshare properties.
- - Trained and mentored new agents on CRM tools (Zoho, EXN), quality assurance standards, and booking qualification criteria.
- - Developed and implemented customer interaction strategies that increased satisfaction scores and repeat bookings.
- - Oversaw the accuracy and consistency of client documentation, reporting, and CRM usage.
- - Handled VIP and escalated cases, ensuring white-glove service and personalized follow-up.
- - Collaborated with marketing and sales departments to align reservation strategy with company goals.
Retail Shift Manager
ICON Park Gift Shop
12.2021 - 08.2022
- - Managed retail floor operations, leading a team of associates to deliver exceptional service and exceed daily sales goals.
- - Directed opening and closing procedures, cash handling, and inventory reconciliation.
- - Designed merchandising strategies to optimize seasonal displays and increase impulse purchases.
- - Coached team members on sales techniques, customer interaction, and store policies.
- - Addressed customer concerns and resolved issues quickly to preserve brand reputation.
- - Played a key role in onboarding and training new employees, helping to reduce turnover and boost team morale.
Education
Bachelor of Science - Psychology Coursework
Hunter College
Manhattan, NY05-2021
Associate Degree - Liberal Arts
Hostos Community College
Bronx, NY05.2019
Skills
Team leadership and supervision
Staff development
Performance management
Customer relationship management (CRM)
Relationship building
Policy implementation
Problem-solving
MS office
Data entry
Adaptability and flexibility
Certification
Leadership & Team Development
Timeline
BDC Coordinator
Orlando Chrysler Dodge Jeep Ram
07.2024 - Current
Pre-Arrival Reservation Supervisor
VacationVIP
08.2022 - 05.2024
Retail Shift Manager
ICON Park Gift Shop
12.2021 - 08.2022
Economics & International Business
04-2021
Leadership & Team Development
03-2021
Problem Solving
03-2021
Human Resource Management
03-2021
Associate Degree - Liberal Arts
Hostos Community College
Bachelor of Science - Psychology Coursework
Hunter College
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