Perry Smith
Market Director
Mesa,AZ
Summary
Dynamic leader with a proven track record at Outreach Program Services of America, enhancing sales performance and fostering client relationships through exceptional communication and customer service skills. Spearheaded innovative sales strategies and mentored teams, significantly boosting company growth. Expert in sales management and adept at fostering teamwork and collaboration.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Market Director
Outreach Program Services of America
01.2024 - Current
- Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted sales performance by identifying and targeting high-potential market segments.
- Championed creative problem-solving techniques within the team, leading them towards developing innovative solutions addressing current issues/challenges faced by the organization.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Outreach Agent/Field Coordinator
Outreach Program Services of America
12.2022 - 01.2024
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
Laboratory Technician
Herd Health Management
02.2019 - 12.2022
- Maintained documentation on tests performed in lab.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Increased sample throughput by optimizing workflow and efficient use of resources.
- Processed patient specimens according to priority and documented results.
Chemical Tank Technician
Ranger Oilfield Services
10.2018 - 01.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Addressed routine equipment maintenance according to established schedule.
Junior Instructor
Seowon Fighting Tigers
03.2016 - 10.2017
- Improved student comprehension by employing diverse teaching strategies tailored to individual learning styles.
- Provided support to struggling students through targeted interventions and additional resources.
- Implemented project-based learning techniques, promoting collaboration among students and fostering real-world applications of knowledge.
- Led extracurricular activities such as clubs or tutoring sessions, deepening students'' connections to course material outside of the classroom setting.
- Maintained open lines of communication with parents, addressing concerns and sharing updates on student progress.
- Assessed student progress regularly, providing timely feedback on strengths and areas for improvement.
Education
GED -
Pima Community College
Tucson, AZSkills
Sales management
Territory Management
Teamwork and Collaboration
Customer Service
Time Management
Excellent Communication
Account Management
Continuous Improvement
Client Relationship Management
Active Listening
Adaptability
Customer Complaint Resolution
Timeline
Market Director
Outreach Program Services of America
01.2024 - Current
Outreach Agent/Field Coordinator
Outreach Program Services of America
12.2022 - 01.2024
Laboratory Technician
Herd Health Management
02.2019 - 12.2022
Chemical Tank Technician
Ranger Oilfield Services
10.2018 - 01.2019
Junior Instructor
Seowon Fighting Tigers
03.2016 - 10.2017
GED -
Pima Community College
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