Perryann Ortega
Plano,TX
Summary
Dynamic retail manager with a proven track record at Albertsons Companies Inc., excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective communication and improved operational processes. Skilled in budget control and staff training, driving performance metrics and fostering a culture of accountability within diverse teams.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager Of Retail Support
Albertsons Companies Inc.
01.2021 - 02.2025
- Built Flash Fulfillment Centers and maintained KPI metrics for these (FFC's) Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service for our associates working within the eCommerce industry
- Built and maintained the Item shopping catalogs for each stores online inventory.
- Created pick paths and online mapping for associates to shop from within the FFC's
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Operations Manager for Southern Division
Albertsons Companies Inc.
05.2019 - 01.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed Delivery drivers and store eCommerce associates schedules.
- Filled in for Ecommerce Director in meetings and when when Director would go on vacation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
ECommerce Implementation Analyst
Albertsons Companies Inc.
09.2017 - 05.2019
- Utilized strong communication skills to present progress updates and recommendations required for training on new equipment.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
- Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
- Developed comprehensive training materials to ensure smooth transition and adoption of new systems for stores eCommerce depts.
- Streamlined processes through effective collaboration with cross-functional teams during project execution.
- Consistently met or exceeded implementation objectives by maintaining a high level of organization and attention to detail.
- Evaluated current implementation practices within the company and suggested improvements where applicable, contributing to overall operational excellence.
Frontend Manager
Albertsons Companies Inc.
09.2008 - 10.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Cross-functional teamwork
- Project planning
- Strategic planning
- Complex Problem-solving
- Policy implementation
- Product management
- Budget control
- Key performance indicators
- Expectation setting
- Expense tracking
Accomplishments
- Supervised team of 100 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of AcuPick systems.
Certification
- Prepare for Data exploration Certificate, Google Coursera Oct 2022
- Foundations Data Data Everywhere Certificate, Google Coursera June 2022
- Attract & Engage Customers with Digital Marketing Certificate, Google Coursera May 2023
- Make Data Driven decisions Certificate, Google Coursera August 2022
- Email Marketing Certificate, Google Coursera December 2023
- Interact with Customers online Certificate, Google Coursera Oct 2023
- Foundations of Digital marketing Certificate, Google Coursera Feb 2023
- Compensation & Benefits Certificate, HRCI Coursera March 2025
- Talent Acquisition Certificate ,HRCI Coursera June 2024
- Learning & Development Certificate, HRCI Coursera Dec 2024
Timeline
Manager Of Retail Support
Albertsons Companies Inc.
01.2021 - 02.2025
Operations Manager for Southern Division
Albertsons Companies Inc.
05.2019 - 01.2021
ECommerce Implementation Analyst
Albertsons Companies Inc.
09.2017 - 05.2019
Frontend Manager
Albertsons Companies Inc.
09.2008 - 10.2017
High School Diploma -
Palm Springs High School
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