Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Persaud

Ontario

Summary

• Excellent communication skills to engage and assist customers effectively.


• Problem-solving abilities to address customer concerns and find solutions.


• Strong empathy and understanding to connect with customers on a personal level.


• Patience to handle challenging situations and ensure positive outcomes.


• Adaptable approach to meet varying customer needs and unexpected changes.


• Effective time management to juggle multiple tasks while maintaining quality service.


• Positive attitude that creates a welcoming environment and boosts morale.


• Collaborative team player skilled at working with colleagues to enhance service.

Overview

9
9
years of professional experience

Work History

Guest Services Representative

CN Tower
10.2023 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Tutor

Academy For Math And English
01.2021 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Built rapport with students to create a safe and welcoming study environment.

Tutor

Brilliant Tutor Tutoring Company
01.2015 - 01.2019

• Worked as an in-home tutor helping students with English and Mathematics

• Consistently provided support to students who struggled with problems

• Has a wide range of experience tutoring kids K-12

• Able to decipher and teach multiple concepts to students varying on their best method of learning

• Able to communicate closely with students to determine the best way to teach them regarding both their strengths and weaknesses

Education

Currently Enrolled in Applied Mathematics Program

Ryerson University
Toronto, Ontario

OSSD -

David Suzuki Secondary School
Brampton, Ontario
05.2015

Skills

  • Problem-Solving Skills
  • Team Collaboration
  • Analytical and Critical Thinking
  • Clear Instruction and Communication

Timeline

Guest Services Representative

CN Tower
10.2023 - Current

Tutor

Academy For Math And English
01.2021 - Current

Tutor

Brilliant Tutor Tutoring Company
01.2015 - 01.2019

Currently Enrolled in Applied Mathematics Program

Ryerson University

OSSD -

David Suzuki Secondary School

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Nicholas Persaud