Serve in an on-call rotation, diagnosing production issues using observability tools such as Grafana, DataDog, and Kubernetes logs; collaborate with senior engineers to identify root causes and implement fixes.
Refactor and update services to support new dependencies, ensuring codebase compatibility and stability.
Act as Epic Champion for a cross-team migration project transitioning from self-hosted runners to GARM runners; coordinate with technical program managers, project managers, and engineers across teams to align implementation.
Maintain and update internal documentation for the GARM migration to support team onboarding and future scalability.
Support internal engineers via the team’s support channel, investigating workflow and deployment failures and escalating when necessary.
Develop a secure, production-ready Helm deployment workflow, integrating service accounts, Workload Identity Federation (WIF), and Google Artifact Registry (GAR) to meet organizational security standards.
Migrated service telemetry from InfluxDB to OpenTelemetry by integrating the OpenTelemetry SDK into existing services.
Software Engineer (Intern)
UKG
09.2023 - 04.2024
Acted as a SCRUM Master and coding contributor, actively participating in the SCRUM/Agile process.
Conducted research on SSRS architecture and delivered a comprehensive presentation to a large team of engineers.
Made substantial contributions to the product codebase within the ASP.NET framework, including enhancements to aspx pages, updates to the Data Object Model code files, and modifications to ascx controls.
Facilitated coordination among Data Engineers, Software Engineers, QA Analysts, Business
Analysts, and Product Managers to ensure the delivery of precise solutions for coding projects.
Served as a Quality Assurance Engineer, developing and refining automated tests using tools such as Echo, NUnit, TeamCity, and TestRails.
Identified and resolved product defects, addressing build failures to maintain system integrity and performance.
Site Coordinator
Penquis, Community Action Agency
02.2022 - 06.2022
Coordinated between volunteers and management team for operational consistency.
Conducted initial intakes and final reviews for tax returns, ensuring accuracy.
Managed and maintained VITA sites to comply with IRS standards.
Project Administrator
M+W Group
10.2015 - 08.2016
Working with a team of engineers and architects on multi-million dollar design/build projects for the private and public sectors.
Responsible for ensuring coordination and compliance of project deliverables and company procedure both within and outside of M+W Group between engineers, project managers, administrators, and other M+W Group employees.
Working both independently and with small teams on assignments specific to project administrators.
Maintaining, creating, formatting, and updating project SharePoint site. Ensuring site meets global corporate standards.
Creating KPI and ad hoc reports for presentation to the client.
Attending meetings and taking minutes to be shared with Lead Project Administrator.
Air Traffic Controller
US Navy
05.2011 - 12.2014
Supervised and coordinated a 13-controller watch team.
Managed airspace utilization between DOD, FAA, and civilian users.
Scheduled and assigned controllers based on legal and operational requirements.
Updated operational procedures and training documents.
Provided live training to air traffic controllers and documented results.
Conducted performance briefings and provided recommendations for improvement.