Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Persephone Downey

Honolulu,HI

Summary

High-energy Store Manager with extensive experience in retail settings, as well as resturaunt settings, offering excellent leadership and team-building skills to foster a positive retail environment. Solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Dynamic relationship-builder with an organized nature and sound judgment, focused on maximizing team efficiency. Proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management enhances qualifications for this role.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Malibu Shirts
03.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Server/Bartender

Brick Oven Pizza-Kalaheo, HI
10.2021 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with tea during busy shifts for efficient workflow and excellent guest experiences
  • Cultivated relationships with regular customers
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service

Supervisor

Genki Sushi-Lihue, HI
08.2013 - 12.2020
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Handled cash transactions accurately, contributing to balanced daily financial reports
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Coordinated with kitchen staff to ensure timely delivery of orders in a timely fashion

Server/Bartender

Bankok Happy Bowl-Poipu, HI
05.2016 - 10.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean

General Manager

Chez Paul Restaurant-Olowalu, HI
09.2000 - 01.2008
  • Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise
  • Created weekly schedules to optimize staffing and maximize labor costs
  • Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback
  • Monitored and maintained inventory levels to ensure cost-effectiveness and reduce waste
  • Successfully managed a team of10+ employees, ensuring high levels of customer service and food quality
  • Established policies and procedures for food safety compliance with local health codes
  • Developed relationships with vendors to obtain discounts on products and services used by the business
  • Directed hiring, training, and scheduling of food service personnel
  • Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
  • Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections
  • Supervised portion control and quantities of preparation to minimize waste
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Collaborated with management personnel to plan marketing, advertising and special restaurant functions
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Scheduled and received deliveries and verified goods received against paperwork
  • Counted money and made bank deposits
  • Greeted guests, escort them to seats and present them with menus and wine lists
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
  • Maintained food and equipment inventories to support business demand
  • Monitored employee and patron activities to enforce liquor regulations

Education

High school diploma -

Henry Perrine Baldwin High School
Wailuku, HI
06.2001

Skills

  • Upselling
  • Restaurant Management
  • Restaurant Experience
  • Serving Experience
  • Guest Services
  • POS
  • Host/Hostess
  • Busser
  • Catering
  • Bartending
  • Cash Handling
  • Team management
  • Restaurant management
  • Grocery store
  • Dietary aide experience
  • Casual dining experience
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Certification

  • Food Handler Certification
  • Assessments
  • Bartending — Proficient May2024 Understanding, pouring, and mixing drink orders Full results: Proficient
  • Warehouse shift leader — Proficient May2024 Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
  • Customer focus & orientation — Proficient May2024 Responding to customer situations with sensitivity Full results: Proficient
  • Supervisory skills: Motivating & assessing employees — Proficient May2024 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
  • Food service: Customer situations — Proficient May2024 Identifying and addressing customer needs in a food service setting Full results: Proficient

Timeline

Store Manager

Malibu Shirts
03.2024 - Current

Server/Bartender

Brick Oven Pizza-Kalaheo, HI
10.2021 - 02.2024

Server/Bartender

Bankok Happy Bowl-Poipu, HI
05.2016 - 10.2020

Supervisor

Genki Sushi-Lihue, HI
08.2013 - 12.2020

General Manager

Chez Paul Restaurant-Olowalu, HI
09.2000 - 01.2008

High school diploma -

Henry Perrine Baldwin High School

Similar Profiles

CREATE PROFILE
Persephone Downey