Persephone Rivera
Queens Village,NY
Summary
Dedicated, dependable professional with extensive experience in customer service and team training at Target. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and point-of-sale systems, consistently delivering exceptional service while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Wait Staff Member
Antun’s
Queens Village, NY
08.2017 - 12.2018
- Provided exceptional customer service by addressing guest needs and ensuring a positive dining experience.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Target
Elmont, NY
07.2018 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring attractive product displays.
- Processed transactions efficiently using point-of-sale systems to improve checkout speed.
- Collaborated with team members to restock merchandise and optimize inventory management.
- Provided support during promotional events, facilitating customer engagement and driving sales.
- Adapted quickly to changing store layouts and product placements, enhancing navigation for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Team Trainer
Target
Elmont, NY
10.2020 - Current
- Trained team members on operational procedures and customer service standards.
- Developed training materials to enhance employee onboarding experience.
- Facilitated workshops to improve product knowledge among staff.
- Monitored performance metrics to assess training effectiveness and areas for improvement.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
Cashier
McDonald's
Howard Beach, NY
02.2020 - 05.2020
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted customers in selecting menu items and addressing inquiries effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
The Mary Louis Academy
Jamaica, NY06.2018
Liberal Arts
Queens College
Flushing, NYSkills
- Team training
- Customer service
- Performance monitoring
- Product knowledge
- Conflict resolution
- Cash handling
- Point-of-sale systems
- Customer relationship building
- Professional communication
- New employee training
- Multitasking and organization
- Cleaning and sanitation
Timeline
Team Trainer
Target
10.2020 - Current
Cashier
McDonald's
02.2020 - 05.2020
Sales Associate
Target
07.2018 - Current
Wait Staff Member
Antun’s
08.2017 - 12.2018
High School Diploma -
The Mary Louis Academy
Liberal Arts
Queens College