Perseveranda Cea
Elk Grove,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
Work History
Receptionist/Accounts Payable/Payroll Assistant
Windsor Elk Grove Care and Rehabilitation Center
2011.09 - Current
- Verified and processed invoices received from vendors and contracted suppliers regarding billing errors
- Coded invoices and other records to maintain organized and accurate records
- Delivered administrative support to team members
- Answered multi-lined phone calls, provided information, and connected calls to appropriate personnel
- Explained policies and procedures to visitors
- Screened visitors and directed them to appropriate direction
- Provided tour of facility to prospective guests.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Assisted with recruitment and onboarding of new employees.
- Responded to inquiries from callers seeking information.
CASHIER/FRONT COUNTER LEAD
Panda Express Restaurant
2004.08 - 2009.04
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Established and maintained positive work environment to support high team morale.
- Communicated with store leadership on employee performance and development needs.
- Input food and drink orders into system, documented special requests and processed payments.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Greeted customers, answered questions and took orders.
- Maintained counter areas in neat and clean fashion.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Observed customer purchases in line and differentiated between standard portions.
- Brewed coffee and tea and changed out drink station syrups.
Education
Associate's degree - Office and Business Management
TIWI Community College
04.2001
Skills
- Proactive and Self Motivated
- Time Management
- Attention to Detail
- Payroll Preparation and Processing
- Accounts Payable
- Phone Etiquette
- Accounts Receivable
- Multi-Line Telephone Systems
- Mail distribution
- Telephone skills
- Information Protection
- Organization skills
- Service-oriented mindset
- Security awareness
- Staff Management
- Scheduling appointments
- Customer and client relations
- Verbal and written communication
Languages
TAGALOG
Native or Bilingual
Timeline
Receptionist/Accounts Payable/Payroll Assistant
Windsor Elk Grove Care and Rehabilitation Center
2011.09 - Current
CASHIER/FRONT COUNTER LEAD
Panda Express Restaurant
2004.08 - 2009.04
Associate's degree - Office and Business Management
TIWI Community College
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