Persha Welch
Inglewood,CA
Summary
Dynamic and results-driven professional with a proven track record at Star Alliance business class lounge adept in expert cocktail creation and fostering memorable customer experiences. Skilled in health and safety compliance and renowned for exceptional hospitality and guest service. Demonstrates strong communication and teamwork, ensuring high-quality standards and continuous improvement in service delivery.
Overview
14
14
years of professional experience
Work History
Head Mixologist
Sodexo USA
Los Angeles, CA
03.2018 - Current
- Generated repeat business by consistently delivering exceptional service and memorable experiences for guests.
- Organized successful themed nights that attracted new clientele and strengthened customer loyalty.
- Elevated customer satisfaction by creating innovative and visually appealing cocktails.
- Ensured strict compliance with health and safety regulations, maintaining a clean and safe working space for both staff and patrons.
- Collaborated with event planners to design custom beverage menus for private functions, ensuring successful execution and client satisfaction.
- Provided exceptional hospitality to VIP clients, fostering long-lasting relationships that contributed to the establishment''s reputation as a top destination for discerning customers.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Beauty Salon Manager
REALLY RAW HAIR SALON
Inglewood, CA
03.2020 - 08.2022
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
- Streamlined appointment scheduling for increased efficiency and client convenience.
Dispatcher Office Assistant
C&V TRUCKING
Carson, CA
09.2010 - 01.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
Education
Medical Billing
Allison
On Line Skills
- Strong Communication Skills
- Expert Cocktail Creation
- Continuous Learning and Improvement
- Health and safety compliance
- Quality Control and Assurance
- Customer experience management
- Responsible Alcohol Service
- Attention to Detail
- Collaboration and Teamwork
- Hospitality and Guest Service
Timeline
Beauty Salon Manager
REALLY RAW HAIR SALON
03.2020 - 08.2022
Head Mixologist
Sodexo USA
03.2018 - Current
Dispatcher Office Assistant
C&V TRUCKING
09.2010 - 01.2018
Medical Billing
Allison