Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pershaya Harris

Waterbury ,CT

Summary

Developed skills in healthcare environment, focusing on patient care coordination and effective communication. Demonstrates strong organizational and problem-solving abilities, essential for any role requiring team collaboration and patient interaction. Seeking to transition into new field, applying these transferrable skills to contribute to effective outcomes and team efficiency.

Overview

3
3
years of professional experience

Work History

Care Coordinator

Tufts Health Plan
09.2024 - Current
  • Assisted members with account inquiries and service requests, ensuring prompt resolution.
  • Educated customers on product features and benefits to enhance user experience.
  • Processed membership applications and renewals with attention to detail and accuracy.
  • Collaborated with team members to streamline service delivery processes for improved efficiency.
  • Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination.
  • Resolved conflicts by actively listening to concerns and providing suitable solutions.
  • Contributed to team meetings by sharing insights on member feedback for service enhancement initiatives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.

Member Service Representative

Tufts Health Plan
09.2022 - 2022
  • Assisted members with account inquiries and service requests, ensuring prompt resolution.
  • Educated customers on product features and benefits to enhance user experience.
  • Processed membership applications and renewals with attention to detail and accuracy.
  • Collaborated with team members to streamline service delivery processes for improved efficiency.
  • Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination.
  • Resolved conflicts by actively listening to concerns and providing suitable solutions.
  • Contributed to team meetings by sharing insights on member feedback for service enhancement initiatives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.

Education

Danbury High School
Danbury CT
06.2012

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Account management
  • Dispute resolution
  • Issue resolution
  • Escalation handling
  • Client education
  • Payment processing
  • Member onboarding
  • Membership renewals
  • Member correspondence
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Problem resolution
  • Computer skills
  • Customer relations
  • Microsoft office
  • Professional telephone demeanor
  • Administrative and office support
  • Data entry
  • Work prioritization
  • Remote office availability
  • Inbound call management
  • Call center operations
  • MS office
  • Following scripts
  • Brand representation
  • Data management
  • Billing adjustments and refunds
  • Call documentation
  • Complaint resolution

Timeline

Care Coordinator

Tufts Health Plan
09.2024 - Current

Member Service Representative

Tufts Health Plan
09.2022 - 2022

Danbury High School

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