Summary
Overview
Work History
Education
Skills
Timeline
Generic

Persia Brown

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Client Solutions Specialist

Cma Cgm
01.2023 - Current
  • Coordinating the logistics and documentation for international shipments, acting as a liaison between customers and customer brokers, and carriers to ensure timely and compliant transport of goods through sea.
  • Prepare, process, and audit shipping documentation like manifests and waybills, ensuring compliance with customs regulations and company standards.
  • Use dedicated software for managing shipment files, tracking updates, and ensuring data accuracy.
  • Focuses on customer satisfaction, handling inquiries, and ensuring shipment proceeds
  • Advanced experience with using Microsoft and Excel to sort and rearrange data effectively.
  • Developed pivot tables and custom reports in Excel.
  • Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.

Warehouse Worker

Amazon
10.2021 - 12.2023
  • Received and tracked incoming inventory shipments.
  • Operated scanners, computers, and other equipment to track orders.
  • Organized files according to established procedures for easy retrieval later on.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Customer Service Representative

Alorica
11.2020 - 11.2022
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Target
08.2018 - 01.2020
  • As a part-time associate I answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science -

Norfolk State University
Norfolk, VA

Skills

  • Inventory oversight
  • Effective planning and organization
  • Data sourcing
  • Detail-oriented data management
  • Digital literacy
  • Effective client support
  • Meticulous attention to specifics
  • Proficient in call management
  • Invoice auditing
  • Advanced Excel proficiency

Timeline

Client Solutions Specialist

Cma Cgm
01.2023 - Current

Warehouse Worker

Amazon
10.2021 - 12.2023

Customer Service Representative

Alorica
11.2020 - 11.2022

Customer Service Representative

Target
08.2018 - 01.2020

Bachelor of Science -

Norfolk State University

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