Muhammad Burhan
Lawrenceville,GA
Summary
Dynamic professional with expertise in cash handling and confidentiality, honed at Western Union. Achieved high transaction accuracy and exceeded monthly targets, enhancing customer loyalty. Demonstrated patience and empathy in client interactions, fostering strong relationships. Trained new hires, boosting team efficiency. Proficient in basic accounting principles and committed to maintaining professionalism and courtesy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller Intern
Universal Express Inc
Atlanta, GA
02.2022 - Current
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
Volunteer
Suwanee Masjid
Suwanee, GA
05.2017 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Money Transfer Agent
Western Union
Norcross, GA
02.2022 - Current
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Met or exceeded monthly targets for transaction volume while maintaining a low error rate.
- Collaborated with team members to ensure seamless service delivery, resulting in increased customer loyalty.
- Trained new hires on company policies and procedures, increasing overall team efficiency and knowledge base.
Drive-Thru Cashier
Dunkin' Donuts
Snellville, GA
07.2020 - 10.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
Delivery Driver
Uber Eats
Lawrenceville, GA
01.2025 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
Bachelor of Science - Computer Science
University of Georgia
Athens, GA05-2027
Skills
- Java and SQL coding, including working in a Unix environment
- Basic accounting principles
- Cash handling expertise
- Account maintenance
- Teller support
Accomplishments
- Achieved the highest score among several other competitive tellers on a certified, check-cashing exam.
- Successfully trained several new tellers over a three month time period.
- Documented and resolved hardware issues such as printers, dispensers, wires, etc. which made life easier.
- Never cashed a fake/counterfeit check.
- Worked full seven days in a week multiple times when tellers needed off.
Certification
- Licensed Money Transfer Agent since 2022-current
- Aced the UGA Spanish placement exam, which exempted me from foreign language requirement of 1.5 years.
- Passed the Certiport Networking exam.
- Passed the annual check-cashing exam.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Spanish
Professional Working
Arabic
Limited Working
Timeline
Delivery Driver
Uber Eats
01.2025 - Current
Bank Teller Intern
Universal Express Inc
02.2022 - Current
Money Transfer Agent
Western Union
02.2022 - Current
Drive-Thru Cashier
Dunkin' Donuts
07.2020 - 10.2021
Volunteer
Suwanee Masjid
05.2017 - Current
Bachelor of Science - Computer Science
University of Georgia