Cherilee Allman

Sales Achievement:

• Recognized as a top performer for consistently exceeding weekly and monthly sales goals.

Exceptional Sales Performance:

• Demonstrated effectiveness by achieving $46,000 in sales revenue, with an increase in sales for this month.

Customer Engagement:

• Utilized tailored techniques to enhance customer satisfaction and maximize sales opportunities.

Product Knowledge Expertise:

Maintained comprehensive knowledge of Mango Clothing products to provide informed recommendations.

Adaptable Sales Environment:

• Thrived in dynamic retail environments: Demonstrated agility in adapting to changing customer preferences and trends to capitalize on sales opportunities.

Sales Development and Lead Generation:

• Implemented a proactive approach to prospecting and lead generation through targeted email outreach, strategic social selling, and personalized conversations, fostering customer loyalty and a high rate of return through effective lead nurturing.

Customer Success:

• Created an environment focused on customer retention and upselling/cross-selling opportunities aligned with customer needs.

Customer-Centric Approach and Satisfaction Enhancement:

• Resolved an average of 50 customer inquiries per day, actively engaging with feedback to enhance satisfaction and increase scores.

Data-Driven Business Development and Sales Boost:

• Leveraged data analysis to identify market trends and optimize the sales pipeline for improved prospect conversion.

Customer Acquisition and Referral Generation:

• Successfully achieved over 2,000 referrals through outbound prospecting, proactive networking, qualifying calls, and building strong customer relationships, resulting in an increase in new customer accounts and exponential growth in repeat business.

Personalized Customer Consultations and Satisfaction:

• Conducted personalized customer consultations for 500+ clients, utilizing discovery techniques.

Achievement:

• Recognized by the regional manager for innovative sales strategies, achieving a 67% increase in credit card sign-ups and acquiring 44 cards in 2 days, leading to improved branch performance.

Managed CD Renewals:

• Proactively identified upcoming account renewals and managed the renewal process for Certificates of Deposit (CDs), optimizing customer retention and revenue growth.

Negotiated Favorable Terms:

Expertly negotiated contract extensions, consistently achieving win-win agreements.

Strong Communication and Relationship Building:

• Utilized strong communication skills to build and maintain positive relationships with a diverse customer base.

Analytical Accuracy:

• Showcased analytical accuracy in processing transactions, maintaining 99% error-free records, and strictly adhering to bank policies.

Collaboration and Interpersonal Skills:

• Collaborated seamlessly with colleagues and cross-functional teams to ensure smooth banking operations. Exhibited strong interpersonal skills, promoting teamwork and open communication to achieve shared goals.

Customer Loyalty and Reward Sign-up:

• Achieved an outstanding Express reward sign-up rate, contributing to exceptional growth in customer engagement and repeat purchases.
• Collaborated with cashiers to propel our store to the top 3 in rewards sign-ups, demonstrating excellent teamwork and collaborative sales techniques.

High-Performing Team Leadership/Sales Growth Specialist:

• Positioned cashiers as skilled closers, utilizing persuasive communication and product knowledge to drive up-selling initiatives, leading to a significant increase in average transaction value and a notable improvement in overall sales performance.