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Information technology professional capable of managing technology projects from concepts to completion with remarkable deadline sensitivity. Skills and advanced knowledge in Network administration, ability to configure and troubleshoot network issues, security software installations. More than five years' experience in telecommunication environment and network management, HLD and LLD designs, routing & switching, VLANs and Virtual VLAN (VLAN), firewall, SDWAN configuration and implementations as well as network monitoring and troubleshooting. Knowledge in WAN\LAN\SDWAN, CISCO routers, Huawei, Ubiquiti, Altai technologies, MikroTik, UISP technologies and link installations. Furthermore, I am customer focused, good interpersonal and communication skills, have good problem solving and diagnostic skills, attention to detail, result oriented, Strong analytical skills. Compatible team player with the ability to work under pressure in stressful conditions. Excellent communication skills. Fluent in English. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Versatile Network Engineer and System Administrator with over 4 years of experience in enterprise IT environments across Europe and Africa. Specialized in modern deployment workflows (Autopilot, Podcom) and Cisco/Meraki networking. Currently bridging technical engineering with business strategy through a Master's in Information Systems. Proven track record in high-pressure multi-site support, infrastructure migration, and academic research in Machine Learning and Communication Engineering.
Experienced with diagnosing and resolving technical issues efficiently, ensuring minimal downtime for users. Utilizes troubleshooting skills to provide high-quality desktop support and maintain system integrity. Track record of strong technical knowledge and exceptional problem-solving abilities, ensuring consistent and reliable user support.

Results-driven Engineer with expertise deploying and maintaining LAN and WAN infrastructure and providing troubleshooting hardware and software services and security management. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management, and communication talents. Analytical Support Engineer offering administering and troubleshooting infrastructure devices. Demonstrated success advising clients in hardware and software selection.


Solutions-oriented IT Professional with 20+ years providing dynamic and business critical tier 2+ cost effective technical support and training services for local and remote data centers US wide to diverse, multiple level end users. Successfully performs the day-to-day maintenance of complex technical challenges in parallel with project planning and delivery of new high-performance technology. Demonstrated ability to interface and build key relationships with both business and technology groups to achieve targeted performance goals. Customer-focused leader who inspires teams through needs assessment, and effective listening and communication skills.

Persy Tshimanga

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Desktop Support Technician

Fulfillment Associate

IT Technician Support

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High School Diploma -

High School Diploma -

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Desktop Support Technician

Fulfillment Associate

IT Technician Support

High School Diploma -

High School Diploma -

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