Pertha Laster
Madison,AL
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services.
Overview
20
20
years of professional experience
Work History
Caseworker
Department Of Human Resources, Morgan County
03.2023 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Visited homes, inspected surroundings and interviewed family members.
- Responded to claims of abuse, neglect or safety concerns.
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
Leasing Specialist
Broad Management Group LLC
11.2021 - 03.2023
- Completes lease form or agreement and collects rental deposit
- Responsible for ensuring 'model' apartments and target apartments are ready for show
- Thorough knowledge of lease terms, specifications, and all community policies
- Knowledgeable of required telephone and sales techniques
- Knowledgeable of current market conditions
- Fully informed of current rental rates, sizes, locations, and all amenities of property
- Maintain contact with all apartment locator services and local businesses to provide informational material
- Responsible for 'shopping' competitive properties
- Develop full knowledge of application information required, screening processes and policies regarding rentals
- Responsible to conduct out-reach marketing at least once per week
- Develop and maintain on-going resident retention program under direction of Property Manager
- Responsible for proper maintenance of all resident and property files
- Responsible for reporting unusual or extraordinary circumstances regarding property or residents
- Courteous, efficient handling of resident requests and complaints
- Responsible for seeking educational opportunities and self-improvement for personal growth and development
- Responsible for assisting Property Manager in collection of delinquent rents.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Service Coordinator
Spm Property Management
10.2019 - 11.2021
- Conduct comprehensive, non-clinical assessments of resident for wellness and social needs
- Proactively reach out to resident to assess for needs on an ongoing basis
- Help residents and/or families to identify, access, and coordinate services such as communication with service providers to meet identified needs
- Work to develop and arrange educational/preventative health programs and services for residents
- Work to develop and sustain partnerships with area agencies on aging and all other community based supportive service programs/agencies/providers/educational institutions/and stakeholders
- Maintain and up to date resources directory with all local service provides that is kept in an accessible location to all at the property
- Make sure that data is entered routinely, in the American Association of Service Coordinators (AASC), online system, to provided required documentation
- Contribute to or develop a monthly newsletter
- Establish 36 hours of CEU in one year that is required by American Association of Service Coordinators (AASC), for service coordinator.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Domestic Violence Advocate
YWCA Seattle/King County
08.2017 - 08.2019
- Provided advocacy and develop individual safety plans with clients
- Provided individual counseling around domestic violence issues
- Responded to callers accessing 24-hour hotline and provide services including crisis intervention
- Provided information/referrals to victims of domestic violence victims and their children
- Facilitated support groups and/or house meetings
- Assisted with protective/restraining orders and other court matters
- Arranged for emergency medical services or law enforcement services as needed
- Ensure client confidentiality.
- Assists in fundraising and community awareness activities
- Case Management
- Empowered, motivated, and supported women who survived domestic violence.
- Assisted clients in identifying community resources and connecting with appropriate services.
Child Support Specialist
Department of Human Resources and Services - Huntsville, AL
04.2009 - 07.2017
- Knowledge of the Federal and Alabama laws and regulations pertaining to child support establishment
- Paternity, locate non-custodial parents for payment of child support
- Set up court petitions for contempt for non-payment of child support
- Worked cooperatively with other staff, outside agencies and the public to maximize support in accordance with established policies and procedures
- Prepared income withholding, spreadsheets, and garnishments to provide to attorneys for non-payment of child support
- Testified on child support hearings regarding payment history and actions on case
- Work closely with attorneys to develop child support agreements
- Interviewed custodial and non-custodial parents.
- Maintained large caseloads.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases
Investigator Social Worker
Department of Human Resources and Services - Guntersville, AL
03.2004 - 04.2009
- Investigated allegations of child abuse, neglect, maltreatment, and exploitation
- Maintained case files and performs administrative tasked to make sure children were safe.
- Conducted safety and risk assessments for families
- Assessed problem areas assessment regarding families and children
- Testified under oath to aid with custody decisions
- Documented and interviewed family members to make decisions for community services
- Collaborated with judges, attorneys, law enforcement and community providers daily
- Referred clients to social services agencies and maintained regular contact with clients monthly
- Wrote countless reports and case summaries on agency's data system
- Forensic interviewing
Education
Master of Science - Human Resources Management
Florida Institute of Technology
Melbourne, FL07.2017
Bachelor of Arts - Social Work
Alabama A&M University
Normal, AL01.2003
Skills
- Service Coordinator
- Human Resources
- Financial Consultant
- Protective Services
- MS Office
- Advocacy
- Organizational
- Critical Thinking
- Interviewing
- Detail Oriented
- Client Engagement
- Regulations and Policies
- Interpersonal and Written Communication
Activities
Phi Alpha Honor Society, Alabama A&M University, 2000-2003
Timeline
Caseworker
Department Of Human Resources, Morgan County
03.2023 - Current
Leasing Specialist
Broad Management Group LLC
11.2021 - 03.2023
Service Coordinator
Spm Property Management
10.2019 - 11.2021
Domestic Violence Advocate
YWCA Seattle/King County
08.2017 - 08.2019
Child Support Specialist
Department of Human Resources and Services - Huntsville, AL
04.2009 - 07.2017
Investigator Social Worker
Department of Human Resources and Services - Guntersville, AL
03.2004 - 04.2009
Master of Science - Human Resources Management
Florida Institute of Technology
Bachelor of Arts - Social Work
Alabama A&M University
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