Pertha D. Laster
Huntsville,AL
Summary
Dedicated social services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Leasing Agent
Broad Management Group, LLC
11.2021 - 11.2022
- Meet and greet prospective residents
- Provided tours and promote attractive features and amenities
- Explained rental rates and income qualifications for a conventional community
- Recorded visitors traffic and leasing status into the database, followed up with prospects after viewing units or submitting applications
- Processing applications, prepare leasing paperwork and weekly/monthly reports
- Updated marketing and social media about upcoming events and housing rates
- Understanding and keeping up with laws and policy within The Fair Housing Act.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Service Coordinator
SPM LLC
10.2019 - 04.2021
- Assist and educated residents and families of the services which may be necessary to maintain a self-reliant- lifestyle
- Promoted wellness activities for all residents
- Behaved as a liaison between community agencies, service providers and residents
- Worked as a team member with community manages and other housing management staff in serving residents
- Advocated and may negotiate on behalf of resident for adequate, timely and cost effective provision of services
- Assemble a directory of community services and make it available to residents families and management.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Designed individualized service plans that took into account clients' goals and preferences.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Domestic Violence Victim Advocate
YWCA
01.2018 - 11.2018
- Provided trauma-informed direct services to victims of domestic abuse including support, advocacy, crisis intervention, safety plan- information and referrals on the helpline and with drop-ins in and at the safety shelter
- Consistently uphold the shelter policies and guidelines
- Provided follow-up services appointments
- Offered and taught support classes on life management
- Maintained client files, agency files, statistics forms and other recorded keeping as required
- Assisted with fundraising for essential items for the domestic violence survivors.
- Interviewed clients and family members to obtain key information for case planning and management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Attended over 240 hours of meetings, conferences and training courses to advance professional knowledge of social work.
Social Worker /Child Support Officer
Department Of Human Resources Alabama
03.2004 - 07.2017
- Made home visits to investigate reports of abuse, neglect, maltreatment and exploitation
- Assessed children’s living situations, and provided services
- Maintained high volumes of case files and performed administrative task to make sure children of abuse were in a safe environment
- Conducted safety and risk assessments for children and families
- Testified under oath in a court setting about child abuse and family support findings
- Conducted forensic interviewing skills in sexual abuse cases
- Prepared income withholdings, spreadsheets, and garnishments to provide to attorney for nonpayment of child support.
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Performed skip tracing activities to locate absent parents and assets.
- Calculated child support obligations and debts.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Explained policies, procedures and instructions to parents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Education
Master’s Degree - Human Resources Management
Florida Institute of Technology
Melbourne, FL07.2017
Bachelor’s Degree - Social Work
Alabama A&M University
Normal, AL05.2003
Skills
- Screening Processes
- Application Verification
- Client Needs Assessment
- Application Processing
- Fair Housing Policies
- Data Collection
- Family Maintenance
- Child Abuse and Neglect Identification
- Community Organization
- Clients Rights
- Community Resource Information
- Client Care
- Violence Prevention
Timeline
Leasing Agent
Broad Management Group, LLC
11.2021 - 11.2022
Service Coordinator
SPM LLC
10.2019 - 04.2021
Domestic Violence Victim Advocate
YWCA
01.2018 - 11.2018
Social Worker /Child Support Officer
Department Of Human Resources Alabama
03.2004 - 07.2017
Master’s Degree - Human Resources Management
Florida Institute of Technology
Bachelor’s Degree - Social Work
Alabama A&M University
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