Pertrina Zeno
Houston,TX
Summary
Experienced and goal-oriented security professional with 16years experience on the same site. Well-disciplined and able to achieve assigned task(s). Highly capable leader, who consistently assumes responsibility, meets objectives, and completes projects in a timely and efficient manner. Continuously utilizes exceptional communication and customer service skills to provide solutions for both clients and subordinates. Performs with integrity and professionalism as an individual and team member in fast paced work environments. My personal goal is to lead my team beyond “Above and Beyond” there is no goal we can't achieve as a team
Overview
16
16
years of professional experience
Work History
Security Access Control Manager
Allied Universal Security Services
05.2022 - Current
- Developed and maintained relationships with customers and client
- Managed 60+ officers daily
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managing site overtime
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and staff
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboarded new employees with training and new hire documentation.
- Educated all staff personnel regarding updates and changes to job positions
Campus Security Supervisor
Allied Universal Security Services
03.2017 - 05.2022
- Documented safety and security incidents using preset guidelines and methods.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Obtained CPR, First Aid certifications in preparation for on-campus emergencies.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Trained security workers on site-specified procedures.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Recorded daily security occurrences in site assignment log.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Completed shift handover reports and debriefed next shift upon arrival.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Managed security staff rotation for position coverage on breaks.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
Security Command Center Lead Operator
Allied Universal Security Services
12.2007 - 03.2017
- Responsible for day-to day functions such as monitoring campus via CCTV using genetac system.
- Monitored garage access on daily basis using CCure system.
- Completed various testing procedures for optimum work performance.
- Performed safety checks on machines and production equipment.
- Supported management decision-making by compiling operational and production data into daily logs.
- Calibrated each machine at beginning of each shift.
- Cross-trained existing leads and operators to maximize team agility and performance.
- Dispatched Campus Supervisors and officers as needed
- Maintained professional, organized, and safe environment for employees and and staff
- Managing e overtime inside SCC.
- Worked with management team on scheduling
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and staff
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
- Properly set up machines at beginning of each shift and verified function.
- Provided on-the-job and refresher training to newly hired workers and team members.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
Security Console Operator
Allied Universal Security Services
12.2007 - 01.2017
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
Education
High School Diploma -
Alief Hasting High School
Houston, TX05.1991
Skills
- Policy Implementation
- Performance Management
- Verbal and Written Communication
- Team Leadership
- Performance Evaluations
- Schedule Preparation
- Time Management
- Organization
- Problem solving
- Teamwork
- Access Control
- Information security
- Control systems understanding through training
- Access Control Systems Ccure , MyAccess, and card readers
Timeline
Security Access Control Manager
Allied Universal Security Services
05.2022 - Current
Campus Security Supervisor
Allied Universal Security Services
03.2017 - 05.2022
Security Command Center Lead Operator
Allied Universal Security Services
12.2007 - 03.2017
Security Console Operator
Allied Universal Security Services
12.2007 - 01.2017
High School Diploma -
Alief Hasting High School
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