Pervitta Walker
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- 'Managed approximately 35 incoming calls, emails and faxes per day from customers.'
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Concentrix
02.2023 - 04.2025
- Respond to customer inquiries via phone, email. Troubleshoot customer issues and provide technical support. Resolve customer complaints and escalate issues to appropriate departments.
- Managed approximately 30~60 incoming calls, emails and per day from customers.'
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Health Aide
Right At Home
10.2021 - 01.2023
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Home Depot Associate/ Inventory Control
Home Depot warehouse
10.2020 - 10.2021
- Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems. Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated report.
Caregiver
Ally Home Health
10.2018 - 07.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Administrative Assistant/Receptionist
Property Detailers
02.2017 - 07.2019
- I was in charge of sending and receiving correspondence, as well as greeting clients and customers. Also maintaining the calendar, scheduling appointments, taking calls, writing down messages, screening postal and emails.
Health Care Assistant
Healthcare Associates
07.2017 - 04.2019
- Main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing, eating, and daily activity’s
- Supported needs of 30+ residents under long-term care.
Store Manager
Hibbett Sports
07.2014 - 11.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
CNA - Certified Nursing Assistant
South point Terrance nursing home
05.2010 - 09.2013
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Education
High school diploma -
Cornerstone Christian High School
Townsend, GA01.2007
Skills
- Active listening
- Problem-solving
- Conflict resolution
- Store Management Experience
- Typing (1 year)
- Microsoft Office
- Customer Service (10 years)
- Technical Support
- Inventory Control
- Customer service
- Windows
- Time management
Certification
- First Aid Certification
- CNA
- CPR Certification
Timeline
Customer Service Representative
Maximus
05.2025 - Current
Customer Service Representative
Concentrix
02.2023 - 04.2025
Home Health Aide
Right At Home
10.2021 - 01.2023
Home Depot Associate/ Inventory Control
Home Depot warehouse
10.2020 - 10.2021
Caregiver
Ally Home Health
10.2018 - 07.2020
Health Care Assistant
Healthcare Associates
07.2017 - 04.2019
Administrative Assistant/Receptionist
Property Detailers
02.2017 - 07.2019
Store Manager
Hibbett Sports
07.2014 - 11.2016
CNA - Certified Nursing Assistant
South point Terrance nursing home
05.2010 - 09.2013
High school diploma -
Cornerstone Christian High School
Similar Profiles
Latoya ClarkLatoya Clark
Dual Medicare/Marketplace Agent at MaximusDual Medicare/Marketplace Agent at Maximus
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Erick GutierrezErick Gutierrez
Server at Lazy Days SouthServer at Lazy Days South
Winston LundyWinston Lundy
IT QA Store Systems II at Southeastern GrocersIT QA Store Systems II at Southeastern Grocers