Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peshawn Lofton

Jacksonville

Summary

Results-driven professional with experience in fraud investigation and customer service. Known for strong analytical skills and attention to detail, contributing to effective case resolution and compliance. Eager to leverage expertise in improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Dispute and Fraud Analyst

PSCU Financial Services
Jacksonville
03.2025 - 01.2026
  • Analyzed and investigated fraudulent transactions to ensure compliance with regulations.
  • Processed chargeback requests from merchant banks according to established procedures.
  • Created detailed summaries of each case along with recommendations for resolving them.

Card Services Representative

US Bank National Association
El Paso
10.2022 - 07.2024
  • Assisted customers with card inquiries and transaction issues.
  • Processed card applications and maintained accurate records.
  • Educated clients on card benefits and usage policies.
  • Monitored fraud alerts and reported suspicious activities promptly.

Benefits Enrollment Specialist

ADP
El Paso
02.2020 - 10.2022
  • Assisted clients with understanding benefits options and eligibility requirements.
  • Prepared benefit statements for distribution at annual open enrollment periods.
  • Coordinated with insurance providers to ensure accurate benefit information and updates.

Quality Assurance Inspector

Fanatics
Jacksonville
06.2017 - 01.2020
  • Maintained accurate records of inspections and corrective actions taken.
  • Documented inspection results and reported discrepancies to management promptly.
  • Inspected incoming materials for compliance with customer specifications.
  • Collaborated with engineering, manufacturing, and sales departments to address product quality issues.

Education

Associate of Arts - Information Technology

Keiser University
Jacksonville, FL
12-2028

High School Diploma -

A. Philip Randolph
Jacksonville, FL
05-2017

Skills

  • Data analysis
  • Fraud investigation
  • Customer service
  • Regulatory compliance
  • Case documentation
  • Technical support

Timeline

Dispute and Fraud Analyst

PSCU Financial Services
03.2025 - 01.2026

Card Services Representative

US Bank National Association
10.2022 - 07.2024

Benefits Enrollment Specialist

ADP
02.2020 - 10.2022

Quality Assurance Inspector

Fanatics
06.2017 - 01.2020

Associate of Arts - Information Technology

Keiser University

High School Diploma -

A. Philip Randolph
Peshawn Lofton