PETA PASTOR
Grand Rapids,MI
Summary
RETAIL SALES / OFFICE ASSISTANT/ RECEPTIONIST Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Wholesale Broker
Advantage Solutions
Grand Rapids, MI
10.2015 - Current
- Service as direct point of contact for Customer and Clients as their Broker
- Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about their orders
- Follow-up with customer/clients until a question is answered or an issue is resolved.
Switchboard Operator
Cabela's
Grandville
03.2013 - 09.2015
- Answer all incoming calls, transfer calls to proper departments, check out all CB Radios, RF Guns, iPods, Hip Printers, batteries, and department keys.
Receptionist/Virtual Assistant
Choice Business Services
GR
03.2012 - 04.2015
- Receive a high volume of calls on a multiline phone system; route caller to appropriate person and directing clients to appropriate business
- General office duties, billing, and resume writing
- Marketing, company newsletters, company website, social media (Facebook, Twitter, MailChimp)
Retail Sales Clerk
Halloween City
GR
09.2012 - 11.2012
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners, and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
- Assist with store stocking, floor-sets, and opening/closing procedures.
Reception / Volunteer Coordinator
Blandford Nature Center
GR
08.2007 - 04.2011
- Receptionist
- Received and directed all incoming calls on a 4-line telephone switchboard system while warmly greeting guests and directing traffic to numerous offices.
- Receive a high volume of calls on a multiline phone system; route the caller to the appropriate person, taking message or answering the inquiry, as appropriate.
- Registrar
- ALL Education Programs/Summer Camp registration along with Building/Space rentals
- Volunteer Coordinator
- Coordinator for over 307 active volunteers
- Successfully oversaw and managed volunteers, delegated daily assignments, coached for performance improvements and established short and long term goals.
- Event Planner
- Sugarbush, Field of Greens, Harvest Festival, Homestead Holiday and Volunteer Appreciation dinner
- Planned and managed functions/festivals for up to 800 participate.
- Repeatedly recognized for scheduling competent volunteers and reassuring volunteers are enjoying themselves along with guests.
- Volunteer Appreciation Dinner; Venue, theme, decorations, gifts/prizes, certificates, slide show, and speeches.
Billing Clerk
Columbian Logistics
Grand Rapids
10.2005 - 10.2006
Night Administrator
West Side Beer Distributing
Grand Rapids
07.2002 - 03.2003
Customer Service
Amway Corporation
Ada
09.2001 - 06.2002
Accounts Receivable/Payables
Duthler Honda Mazda
Grand Rapids
07.1996 - 04.1997
Education
Associate’s degree in Business -
University of New Mexico
01.1996
Skills
- Volunteer Recruitment
- Meeting Leadership
- Community Relations
- Activity Organization
- Budgeting and Finance
- Documentation Abilities
- Trustworthiness
- Microsoft Aptitude
Special Skills
Constant Contacts, Microsoft Word, PowerPoint, and Excel software programs, company specific software programs while knowledge of Access, operate computers, fax machines, copiers, multiline phones, type 50 WPM 10-key calculators and all standard office equipment
Other Employment History
- Billing Clerk, Columbian Logistics, Grand Rapids, MI, 10/2005, 10/2006
- Night Administrator, West Side Beer Distributing, Grand Rapids, MI, 07/2002, 03/2003
- Customer Service, Amway Corporation, Ada, MI, 09/2001, 06/2002
- Accounts Receivable/Payables, Duthler Honda Mazda, Grand Rapids, MI, 07/1996, 04/1997
Volunteer Experience
- Calvary Christian Reformed Church - GR MI
- Land Conservancy of West Michigan, GR MI
- Blandford Nature Center, GR MI
- Blandford School, GR MI
- Godwin Heights High School, Wyoming MI
Timeline
Wholesale Broker
Advantage Solutions
10.2015 - Current
Switchboard Operator
Cabela's
03.2013 - 09.2015
Retail Sales Clerk
Halloween City
09.2012 - 11.2012
Receptionist/Virtual Assistant
Choice Business Services
03.2012 - 04.2015
Reception / Volunteer Coordinator
Blandford Nature Center
08.2007 - 04.2011
Billing Clerk
Columbian Logistics
10.2005 - 10.2006
Night Administrator
West Side Beer Distributing
07.2002 - 03.2003
Customer Service
Amway Corporation
09.2001 - 06.2002
Accounts Receivable/Payables
Duthler Honda Mazda
07.1996 - 04.1997
Associate’s degree in Business -
University of New Mexico
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