Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Petakaye Wilson

Flanders

Summary

High goal oriented , punctual , self motivated , efficient and excellent team player who is enthusiastic and willing to face and adapt to challenges . also eager and willing to learn steps required to carry out the assigned task competently. I believe I will be a productive member of your team and an invaluable asset to your organization .

Overview

23
23
years of professional experience

Work History

House Manager

Stewarts Manor
Flanders
08.2025 - Current
  • Organized household schedules and activities for family members.
  • Managed grocery shopping and meal planning for household needs.
  • Maintained cleanliness and order in living spaces.
  • Assisted with event planning and execution for family gatherings.
  • Supervised household staff to ensure task completion.
  • Established communication between family members regarding needs and schedules.
  • Developed inventory lists for household supplies and equipment.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Organized and maintained household inventory records, including supplies and equipment.
  • Developed systems for efficient management of daily operations in the house.
  • Implemented policies to ensure proper use of resources in a cost-effective manner.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Communicated with maintenance team on damages to repair.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Reported damage or theft of hotel property to management.

Assistant Manager

The Door Restaurant
Queens
08.2015 - 04.2019
  • Assisted in coordinating team schedules and daily operations.
  • Supported manager in training new employees on company policies.
  • Maintained inventory records and tracked supply levels regularly.
  • Handled customer inquiries and resolved issues promptly.
  • Prepared reports on staff performance for management review.
  • Organized meetings and documented key discussion points for follow-up.
  • Collaborated with team members to improve workflow efficiency.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.

Technical Support Engineer

Suncity Radio Station
St. Catherine
04.2014 - 08.2015
  • Troubleshot technical issues for broadcast equipment and software systems.
  • Assisted users with software installations and configuration settings.
  • Documented support processes and user guides for reference.
  • Collaborated with engineers to resolve complex technical challenges.
  • Monitored system performance to identify potential disruptions or failures.
  • Responded to customer inquiries regarding technical support and services.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Participated in continuous education programs to stay current with emerging tech trends and tools.
  • Recommended system enhancements and upgrades to support evolving business needs.
  • Conducted regular system maintenance and software updates to ensure operational efficiency.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Oversaw daily performance of computer systems.

Assistant Manager

Uppercut Barbers& Spa
Kingston
05.2010 - 05.2014
  • Assisted in coordinating team schedules and daily operations.
  • Supported manager in training new employees on company policies.
  • Maintained inventory records and tracked supply levels regularly.
  • Handled customer inquiries and resolved issues promptly.
  • Prepared reports on staff performance for management review.
  • Organized meetings and documented key discussion points for follow-up.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.

Assistant Manager

Susie bakery and Coffee Bar
Kingston
10.2008 - 05.2010
  • Assisted in coordinating team schedules and daily operations.
  • Maintained inventory records and tracked supply levels regularly.
  • Handled customer inquiries and resolved issues promptly.
  • Prepared reports on staff performance for management review.
  • Organized meetings and documented key discussion points for follow-up.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.

Assistant Manager

Jamrock Sports Bar and Grill
Kingston
01.2003 - 10.2008
  • Assisted in coordinating team schedules and daily operations.
  • Supported manager in training new employees on company policies.
  • Maintained inventory records and tracked supply levels regularly.
  • Handled customer inquiries and resolved issues promptly.
  • Prepared reports on staff performance for management review.
  • Organized meetings and documented key discussion points for follow-up.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Education

Bachelor of Science - Business Management

Northern Caribbean University
Mandeville, Jamaica , West Indies
11-2012

Bachelor of Science - Tourism And Hospitality Management

Excelsior Community College
Kingston, Jamaica , West Indies
11-2005

High School Diploma -

Holy Childhood High School
Kingston , Jamaica , West Indies
06-2000

Some College (No Degree) - Hospitality- Supervisory Skill Builder

American Hospitality Academy
South Carolina , USA

Skills

  • Household management
  • Event planning
  • Inventory management
  • Staff supervision
  • Budget management
  • Customer service
  • Training development
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Operational efficiency
  • Strategic planning
  • Quality control
  • Microsoft office
  • Quality assurance
  • Calm under pressure
  • Project planning
  • Relationship building
  • Task prioritization

Affiliations

  • Farming
  • Baking and cake decorating
  • Travelling
  • Hiking

Timeline

House Manager

Stewarts Manor
08.2025 - Current

Assistant Manager

The Door Restaurant
08.2015 - 04.2019

Technical Support Engineer

Suncity Radio Station
04.2014 - 08.2015

Assistant Manager

Uppercut Barbers& Spa
05.2010 - 05.2014

Assistant Manager

Susie bakery and Coffee Bar
10.2008 - 05.2010

Assistant Manager

Jamrock Sports Bar and Grill
01.2003 - 10.2008

Bachelor of Science - Business Management

Northern Caribbean University

Bachelor of Science - Tourism And Hospitality Management

Excelsior Community College

High School Diploma -

Holy Childhood High School

Some College (No Degree) - Hospitality- Supervisory Skill Builder

American Hospitality Academy

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Petakaye Wilson