Petal Dias
New Britain,CT
Summary
Proven track record in enhancing operational efficiency and data accuracy at Bibiana's Family Child Daycare, leveraging strong organization and interpersonal skills. Expert in streamlining document management and improving client relations, significantly boosting workplace productivity. Demonstrates a commitment to ethical standards and compassionate service, ensuring meticulous attention to detail and confidentiality in all tasks.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Virtual Administrative Assistant
Bibiana's Family Child Daycare
02.2022 - 08.2024
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within databases.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Handled confidential information discreetly, ensuring the privacy of clients, director and staff.
- Simplified financial recordkeeping with meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times.
- Conferred with clients by telephone, chat or email to provide information or resolve problems.
- Monitored emails, organized inbox, and prioritized messages for director.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, attendance and records for recordkeeping and to send out to State Agencies.
Administrative Assistant to the Director
Bibiana's Family Child Daycare
08.2004 - 11.2009
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Handled confidential and sensitive information with discretion and tact.
- Managed filing system, entered data and completed other clerical tasks.
Tax Officer
Government of St. Lucia Inland Revenue Department
05.1994 - 02.2002
- Maintained up-to-date knowledge on ever-changing tax laws and regulations, enabling accurate counsel for clients facing unique circumstances.
- Optimized internal processes and procedures to streamline workload, ensuring timely completion of all tasks and overall efficiency within the team.
- Streamlined the tax filing process for corporate clients, resulting in reduced errors and improved accuracy.
- Identified potential areas of non-compliance through meticulous review of financial documents, safeguarding clients from potential penalties or fines.
- Advised taxpayers on available deductions and credits, maximizing their returns while maintaining full compliance with tax regulations.
- Educated taxpayers about proper record-keeping practices, empowering them to maintain organized financial documentation that simplifies future tax processes.
Education
No Degree - Language And Communication
University of The West Indies
Saint LuciaSkills
- Strong Organization
- Document Preparation
- File Management
- Interpersonal Relations
- Data Entry
- Office Supplies Management
- Clerical Support
- Customer Service
- Strong Ethics
- Respectful and Compassionate
- Time Management
- Appointment Scheduling
Certification
High School Diploma
CXC Certificates
Certificate in Language and Communication
Certificate in Human Relations
Certificate in Effective Communication
Certificate in Thrift Promotion
Certificate in Household Budgeting
Additional Information
I am currently the Secretary for the CREC Ana Grace Academy of the Arts PTO. A position that I have held since October 2022. I have also been accepted to Monroe University and will begin in January.
Timeline
Virtual Administrative Assistant
Bibiana's Family Child Daycare
02.2022 - 08.2024
Administrative Assistant to the Director
Bibiana's Family Child Daycare
08.2004 - 11.2009
Tax Officer
Government of St. Lucia Inland Revenue Department
05.1994 - 02.2002
High School Diploma
CXC Certificates
Certificate in Language and Communication
Certificate in Human Relations
Certificate in Effective Communication
Certificate in Thrift Promotion
Certificate in Household Budgeting
No Degree - Language And Communication
University of The West Indies
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