Petal Gaul
Brooklyn,New York
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
36
36
years of professional experience
Work History
Customer Service Specialist
Arise Virtual Solutions Inc. / AT&T
11.2019 - Current
- Provided and maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers everyday with a positive attitude and focus on customer satisfaction.
- Resolved customer inquiries through multiple channels, ensuring satisfaction and timely support.
- Managed escalated customer complaints, providing effective solutions to complex issues.
- improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Administrative Assistant
Aces Braces
03.2012 - 08.2019
- Managed office correspondence, ensuring timely responses and maintaining effective communication across departments.
- Coordinated scheduling of appointments, meetings, and events to optimize team productivity and resource allocation.
- Developed and maintained filing systems, improving document retrieval efficiency and compliance with organizational standards.
- Generated reports and typed letters in Word and prepared power point presentations.
- Streamlined administrative processes through the implementation of digital tools, enhancing workflow efficiency and accuracy.
- Handled client correspondence and tracked records to foster office efficiency.
- interacted with vendors, contractors and professional service personnel to receive orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales Representative
BAHACOKO Furniture Store
02.2006 - 10.2011
- Sales Representative – Selling furniture, while providing quality service to ensure sales and customer referring other customers.
- Sales Supervisor – in charge of furniture sales and staff, ensuring that the sales quota is met
- Sales Manager – In charge of complete store, which included ordering furniture, preparing payments for furniture and bills to cover store expenses.
- Trained and mentored new sales staff to enhance team performance and product understanding.
- Implemented effective sales strategies to increase customer engagement and satisfaction.
Cashier
Guyana Telephone and Telegraph Co
01.1990 - 01.2005
- Cashier – collecting payments and issuing receipts, balancing cash to receipts issued.
- Customer service representative – Answering both walk in and telephone queries, providing answers to questions and providing solutions
- Marketing Officer – Responsible for promoting cellular services to the business community, offering group packages with incentives
- Customer service Supervisor – Over seeing staff and ensuring quality and timely service is offered while maintaining a fixed budget.
Education
High School Diploma -
North Georgetown Secondary School
GuyanaCertificate - Sales and Marketing Management
Professional Education Programme
Customer Relations Training
Guyana Telephone and Telegraph Co
Bachelor of Science Degree - Management
University of Guyana
Skills
- Provide exceptional customer service
- Effective Communication
- Customer Care
- Proficient with computer programs
- Flexible, adaptable and adjust quickly to changes
- Problem- solver
- Interpersonal Skills
- Honest
- Reliable
Timeline
Customer Service Specialist
Arise Virtual Solutions Inc. / AT&T
11.2019 - Current
Administrative Assistant
Aces Braces
03.2012 - 08.2019
Sales Representative
BAHACOKO Furniture Store
02.2006 - 10.2011
Cashier
Guyana Telephone and Telegraph Co
01.1990 - 01.2005
Certificate - Sales and Marketing Management
Professional Education Programme
Customer Relations Training
Guyana Telephone and Telegraph Co
Bachelor of Science Degree - Management
University of Guyana
High School Diploma -
North Georgetown Secondary School