Summary
Overview
Work History
Education
Skills
Timeline
Generic

Petal Valentine

Baldwin

Summary

Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by many years of experience in leading organizational business units.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

20
20
years of professional experience

Work History

Sr. Supply Chain Manager

Misonix, Inc.
07.2020 - Current
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Oversaw demand planning, purchasing, and logistics.
  • Supervised 12 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Built strong supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Monitored supplier performance for compliance with contract terms and quality standards.
  • Provided supply chain guidance to team of 3 employees.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Forecasted and managed annual operating budget for every location.

Customer Service Manager - International Accounts

Misonix,Inc.
03.2018 - 08.2019
  • Resolved customer complaints specifically for delivery times, backorder, while prioritizing customer satisfaction.
  • Took ownership of customer issues centering around International shipping (import and export) and followed through with satisfactory resolutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing customer issues.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Supervisor

Misonix, Inc.
06.2009 - 09.2017
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Coached employees through day-to-day work and complex problems.

Customer Service Representative

Misonix, Inc.
01.2004 - 09.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Computer Service

SUNY Old Westbury
Old Westbury, NY

High School Diploma -

August Martin High School
Jamaica, NY
06.1990

Skills

  • Customer Satisfaction
  • Effective Planning
  • Customer Experience
  • Planning Processes
  • Continuous Improvement Strategies
  • Operational Planning
  • Filing Systems
  • Microsoft Tools
  • Forecast Monitoring
  • Vendor Supervision
  • Tracking Metrics
  • Pivot Tables
  • Guest Relations
  • Inventory and Supply Control
  • Performance Tracking
  • Inventory Accuracy

Timeline

Sr. Supply Chain Manager

Misonix, Inc.
07.2020 - Current

Customer Service Manager - International Accounts

Misonix,Inc.
03.2018 - 08.2019

Customer Service Supervisor

Misonix, Inc.
06.2009 - 09.2017

Customer Service Representative

Misonix, Inc.
01.2004 - 09.2007

Computer Service

SUNY Old Westbury

High School Diploma -

August Martin High School

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Petal Valentine