Petar Strajnic

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Provided administrative support with accurate document preparation and data entry.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Promptly addressed customer inquiries and complaints to foster swift resolution.
• Processed customer orders and invoices to support timely fulfillment and delivery.
• Appropriate Delivering of high quality furniture to customers

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Oversaw and managed hiring process and assisted human resources.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Organized new employee orientation schedules for new hires.
• Processed employee termination paperwork at direction of supervisory staff.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Coordinated and set up meeting materials, presentations and audiovisual systems.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Organized new employee orientation schedules for new hires.
• Processed employee termination paperwork at direction of supervisory staff.
• Created certificates of employment in english for 20+ employees.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Answered and redirected incoming phone calls for office.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

Same as described above

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

• Education in HR with diploma

• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Front Desk Clerk, Office Assistant, Service Staff, Bar Staff and occasionally gardening

• Established and upheld high standards, promoting great customer service and assistance to guests.
• Evaluated and promptly resolved lodging facility operational issues.
• Oversaw day-to-day operations of 8-room hotel with staff of 6 employees including 40 seat restaurant
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Developed and implemented promotional strategies to increase occupancy.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.