Pete Abdo
MINOR HILL,TN
Summary
A position on the CHS Business Application Support Team.
Overview
41
41
years of professional experience
Work History
Senior Application Analyst
Community Health Systems (CHS) and CereCore
Nashville, TN
04.2011 - Current
- Maintains, monitors, and supports McKesson Patient Folder Systems applications with critical reliability and maximum uptime
- Position will be responsible for the overall Financial Systems applications support for the enterprise
- Performs technical functions including supporting and troubleshooting hardware, software, and systems for the Financial Systems applications environment
- Maintains a high level of service on Financial application production systems and anticipates future requirements, trends, and changes to assure current and future customer satisfaction
- Performs troubleshooting of Financial Systems application problems utilizing management consoles and other troubleshooting tools
- Assists in creating and maintaining graphical and text-based documentation
- Assists in configuring and implementing monitoring and management systems
- Available 24x7 on rotational on-call and for scheduled maintenance windows
- Support and maintain Financial Systems applications
- Maintain Financial Systems application documentation as it relates to system configuration, support, and processes
- Facilitate work efforts across multiple IS teams, business partners, facility staff and vendors
- Provide superior communications to customers, business partners, and other stakeholders during critical issues
- Ensure compatibility and interoperability of Financial Systems applications in support of all hospital and enterprise computing systems
- Provide level 2 support for event identification, event correlation, event escalation and event recovery as related to Financial Systems applications
- The last upgrade was from HPF 15.1.4 to MPF 17.5.2 and looking forward to Hyland’s MPF EP2
- Diagnose and resolve complex configuration and troubleshooting issues within the environment
UNIX System Admin
Bank of New York Mellon
Nashville, TN
03.2010 - 03.2011
- Processed all scheduled operating system and application changes on UNIX (AIX, LINUX and Solaris)
- Execute disaster recovery failure testing every weekend
- Monitor all tear-1,2 applications during disaster recovery
UNIX System Admin (Solaris, Redhat, AIX)
IBM
Nashville, TN
01.2002 - 12.2009
- Progressively responsible experience in large, multi-platform datacenters
- Successful in working and collaborating with cross-cultural and international support groups
- Outstanding troubleshooting and communication skills
- Proven experience in meeting new technical challenges by interfacing with multiple support groups to achieve success
- Exceptional abilities in both team leadership and individual assignment
- 8 years supporting approximately 6,000 unix servers consisting of approximately 2,000 Sun several versions up to and including solaris 10, 2,000 AIX Servers, and 2,000 Linux REDHAT Enterprise servers and also filling in when needed supporting approximately 3,000 windows servers supporting NT, 2003
- This includes but not limited to OS level security patching, Application updates/changes, patches and failed changes back outs on application Servers, Web Servers, and Database Servers while maintaining the agreed upon SLA
- Responsible for outage Bridge calls deciding what groups to engaging Applications teams, Hardware Management, Network Services, Service Restoration, and all levels of Management while I am the only one with access to the server/s
- Provide system administration for web, application, and database servers
- Responsible for troubleshooting operating system, network, application, and middleware issues
- Engage with end users and development support to ensure environment availability and metrics during stress/QA testing
- Create and maintain ownership of Quality Assurance documentation to ensure technical standards are met, to ensure continuity of environments and processes
- Support of Servers not only in the USA but around the Globe
Production Control Coordinator
American Express
Phoenix, AZ
01.1999 - 12.2002
- I have thorough knowledge of American Express Company's IT infrastructure and understand the impact of planned changes to the environment
- As I have done planned changes and know the impact when they run out of the scheduled window and how they will impact the rest of the downstream production
- I have used CA7 & CA Manager for scheduling and restarts CA11 file management CA1 for tape management
- I have used Lotus Notes for our internal email
- Knowledge for TCP/IP and FTP from both the UNIX server side and Mainframe side
- Daily use of JCL in the batch production environment and troubleshooting technical malfunctions to ensure the daily schedule does not miss any deliverable
- Excellent knowledge of windows XP
Computer Operator
University of Washington
Seattle, WA
01.1994 - 12.1999
- Monitor all University of Washington, Washington K12, and Northwest Net Internet connections using HP Openview
- Open tickets for all Internet related outages and working with many different Telco’s to resolve network related outages
- Restoring student and staff accounts on all UNIX servers when requested
- I worked in the help desk for 2 ½ years reporting to the University of Washington Director my clients were 2 major Medical Centers and over 25 Clinics
- I took action on everything from opening tickets to desktop support if I could not handle it remotely
- There were 2 of us in the helpdesk handling everything from power outages, network outages, to PC, and printer issues
- Honestly it was the most enjoyable job I ever had
Job Titles Held
American Express
Phoenix, AZ
01.1984 - 12.1994
- Console Operator, Computer Tape Operator, Media Shipment Coordinator, Inserting Machine Operator
Education
Certificate Program - Microcomputers Networks Data Communications, Sun Certifications SCSAS, SCSA, SCNA, CCA, Semantic/Veritas, Tivoli, IBM BCRS, Six Sigma Training
University of Washington
Seattle, WA01.1999
Skills
- Data migration strategies I have migrated all HPF systems to the ATMOS storage then years later migrated all data from HPF and MPF off ATMOS Storage to Isilon
References
- Brett West, IBM Manager, 928-600-1637
- James McPhee, IBM Supervisor, 623-293-8404
- Josh Padgett, CHS Supervisor, 615-975-3533
- Tommy Bell, Cerecore/CHS Business App Support, 601-260-8192
- David Foster, CHS Business App Support, 865-773-7779
Timeline
Senior Application Analyst
Community Health Systems (CHS) and CereCore
04.2011 - Current
UNIX System Admin
Bank of New York Mellon
03.2010 - 03.2011
UNIX System Admin (Solaris, Redhat, AIX)
IBM
01.2002 - 12.2009
Production Control Coordinator
American Express
01.1999 - 12.2002
Computer Operator
University of Washington
01.1994 - 12.1999
Job Titles Held
American Express
01.1984 - 12.1994
Certificate Program - Microcomputers Networks Data Communications, Sun Certifications SCSAS, SCSA, SCNA, CCA, Semantic/Veritas, Tivoli, IBM BCRS, Six Sigma Training
University of Washington
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